Customer Service Care Assistant

SUMMARY:

To obtain bachelor’s degree in Business Management and a career with a well-known company.

HIGHLIGHTS:

10+ customer service environment

Microsoft expert (20 years)

Excel expert (10 years)

Adobe knowledgeable 5+ years

Advanced virtual troubleshooting skills

EXPERIENCE:

Everise

Subject Matter Expert (SME) Remote November 2020 to Present

Supervise 13 agents

Customer service environment

Computer savvy, and comfortable working with various software programs including Microsoft office and Adobe products

Perform daily roll calls

Troubleshooting

Performed monthly Coaching with my agents

Set team meeting and team huddles

Sent emails to client and Quality team due to agents’ performance

Reported updates to HR

Reported updates to Work Force

Performed daily one on one sessions with agents not meeting metrics

Answered questions in the Teams chat for agents that needed help and provided the resources for the answers given.

Took calls for Agero roadside assistance from different car insurance companies who needed roadside

Covid 19 vaccination calls

Took Medicaid insurance calls

St Gales Living assistant September 2018- Current

Personal Care Assistant

Changed diapers

Custodial Duties

Reminded patients to take medication

Comfort Keepers-Greensboro, NC September 2017- September 2018

Personal Care Assistant

Ran errands with patients

Took the patients vitals

Reminded patients to take medication

Abbotswood Assisted Living -Greensboro, NC August 2015- February 2016

Server

Prepped meals

Cooked meals

Serves meals

Proctor and Gamble- Brown Summit, NC January 2014- July 2015

IME (temporary position)

Data entry in a customer service environment

Material Handling

Supply Orders

EDUCATION:

Medication Aide Certification North Carolina May 2019

Walter Hines Page- Diploma Greensboro, NC September 2006- June 2010

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