Customer Service Executive Assistant

Tina Marie Moulden

**** *. **** ****** ****: 541-***-****

The Dalles, OR 97058 Mobile: 541-***-**** Email: ***********@*****.***

PROFESSIONAL SUMMARY:

Organized, Detail-Oriented, Committed, Solutions-Driven office administrator with over 35 years of diverse military and contractor experience as Executive Assistant, Administrative Supervisor, Logistics/Acquisition and Project Management. I have an extensive background providing customer service and assisting management and purchasing agent with Rough Order Magnitude (ROM), receiving vendor quotes, vendor selection, preparing purchase orders, and invoice review using computer equipment to input, access and manage information accurately and completely in database. My expansive career has allowed me to analyze and solve complex problems in stressful environments while employing sound judgment and a calm non-provoking demeanor. Highly effective communicator with proven ability to build strong long-term relationships with internal and external customers by establishing a good rapport.

CORE PROFESSIONAL QUALIFICATIONS

Excellent Interpersonal Skills

Financial Verification/Accountability

Staff development and training

Complex Problem Solver

Recruiting/Onboarding

Courteous Customer service

Documenting/Record Information

Cost Reduction and Containment

Microsoft Office Suite, Share Point, ServiceNow, CompTIA Security + Certified, Type 55 wpm

Office Equipment (Phone, Calculator, Copy machine, Fax, Scanner, Computer)

SPECIFIC EMPLOYMENT RELATED EXPERIENCE

Hiring manager for area of responsibility writing job announcements, pre-screen job applicants, coordinate and conduct interviews.

Prepared purchase orders and obtained management approval/signatures.

Coordinated with purchasing agent for procurement.

Managed database tracking order status, delivery, invoice, vendor payment and coordination with budge analyst for reconciliation.

Provided monthly reporting of purchase order status to management and government customer.

EMPLOYMENT AND EXPERIENCE:

Registrar North Wasco County School District #21

2016-Present The Dalles, OR

The Dalles High School Registrar responsible for maintaining student records, database and preparing correspondence.

PSE Postal Clerk United States Postal Service

2015-2016 The Dalles, OR

Part time employment as PSE/Postal Clerk. Responsible for sorting and dispatching mail.

Project Manager - Logistics Black Box Network Services 2013-2015 Seoul, South Korea

Project manager supervising five contracting personnel supporting government customer and management in major US Army base relocation on administrative, purchasing, equipment and property accountability specific to program logistics management.

Computerized record keeping utilizing ServiceNow database, Microsoft Word and Excel. Managed logistics documentation and records. Scanned and uploaded all files to databases. Always able to access and retrieve information.

Prepared Rough Order Magnitude (ROM) for equipment procurements.

Validated program equipment documentation to include purchase requests, purchase orders, receiving equipment deliveries, inventoried and reconciled packing slips and purchase orders.

Identified program risks and provided recommended mitigation, briefed and tracked to completion.

Creation of four monthly program reports providing customer status of 6,868 pieces of durable program equipment valued at over $4M. Received accolades from government customers on high level logistics briefs and the content.

Organizes logistics tasks to prevent overlaps or gaps in responsibilities.

Assisted government customer with equipment inventories, property transfer and record keeping.

Carefully crafts writing. Selects the appropriate writing style for different readers and situations. Writes to the point, rather than around it. Prepares communications to leadership.

Prepared correspondence to include reports, letters, meeting minutes, high level briefs and slides.

Provide customer service in person, over the phone and email. Provided information specific to program logistics as well as general guidance, information and assistance to management and government customer.

Project Manager – Administration ETS & YCP LLC

2012-2013 Pyeongtaek-City, South Korea

Procure program network, computer and audio/visual equipment for customers throughout Asia.

Track status and coordinates delivery of equipment to customer for installation.

Document and track license and warranties.

Receive trouble tickets and coordinate with vendors for equipment repairs.

Prepare purchase orders ensuring all required documentation is prepared and submitted on time.

Coordinate with customers, vendors and engineers tracking orders from procurement to completion of installation and invoicing.

Assisted with vendor payments and employee business travel.

Prepared and submitted contract bids.

Desktop Field Technician/Network Administrator Technician BAE Systems

2012-2012 Seoul, South Korea

Troubleshoot domains, user accounts and software.

Troubleshoot network connectivity and wireless access for local and remote computers and devices.

Coordinate with technicians to resolve problems.

Senior Logistics Engineer/Manager General Dynamics Information Technology 2006-2012 Seoul, South Korea

Joint Command Information Systems Activity, 1st Signal Brigade, Logistics, Warehouse and Acquisition Management Team Lead of three contractor personnel.

Procure network, computer and audio/visual equipment totaling over $7M.

Track, control, and coordinate delivery of customer ordered equipment throughout the Korean Peninsula.

Computerized record keeping utilizing Microsoft Word and Excel. Managed logistics documentation and records. Scanned and uploaded all files to databases. Always able to access needed information.

Prepared Request for Quote (RFQ) to vendors. Obtained required vendor quotes and selected best value and prepared purchase order for government and management approval.

Supervised warehouse management ensuring equipment was properly stored and accounted for.

Document and track license and warranties.

Receive trouble tickets and coordinate with vendors for equipment repairs.

Assist in property book accountability by preparing and submitting appropriate documentation for equipment transfer and coordinating delivery.

Maintain accurate files for all equipment to include license, warranties, required maintenance coordination “cradle-to-grave” record keeping.

Prepare purchase order requests ensuring all required documentation is prepared and submitted in a timely manner.

Coordinate with customers, vendors and engineers tracking orders from procurement to completion of installation and invoicing.

Provide professional level expertise and counsel to the Program Management Office on order status and any logistics or procurement related issues.

Senior Logistics Engineer/Manager Information Systems Support, Inc.

2002-2006 Seoul, South Korea

United States Forces Korea J64 Plans, Logistics and Acquisition Management Team

Lead of six contractor personnel in procurement of network, computer, and audio/visual

equipment totaling over $5M.

Ensured cost analysis of equipment orders were completed in a timely and accurate manner.

Prepared Request for Quote (RFQ) to vendors. Obtained required vendor quotes and selected best value and prepared purchase order for government and management approval.

Liaison with Government Service Administration (GSA) vendors tracking equipment delivery status.

Procured, tracked, controlled, and coordinated delivery of equipment throughout the Korean Peninsula.

Documented and tracked warranty information of equipment and coordinated and tracked trouble calls for equipment needing repair.

Supervised warehouse management ensuring equipment was properly stored and accounted for.

Assisted in property book accountability responsibilities by preparing and maintaining appropriate documentation.

Responsible for maintaining accurate files for equipment orders to include license and warranties to ensure “cradle-to-grave” record keeping.

Professional level expertise and counsel to the Program Management office on order status and any logistics related issues.

EDUCATION:

Bachelor of Science in Business Administration, with a minor in Human Resource Management, University of Maryland

Associate of Arts (General studies) Chaminade University of Honolulu, Hawaii

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