Customer Service Dental Assistant

Marla Abrams

**B Meadows Drive, Painesville, OH *4077

****.********@*****.*** ● 440-***-****

EDUCATION

Associates of Science: Medical Labs Technology 05/2012

Bryan University - Springfield, MO

Microsoft Office Applications/Customer Service Training Certification 05/2014

Lake Works First Program - Painesville, OH

Dental Assistant Certification

Remington College - Cleveland, OH 01/2020

WORK EXPERIENCE

MJM. 03/2020- 09/2020

Quality Inspector

Handler Steris Material 01/2017 – 07/2017

Interpreted and executed work assignments, sorted inventory for processing and transport, followed the 5s standards of sort, shine, set in order, standardize and sustain and the Kaizen standards of improvement and safety guidelines, and utilized clipper ship and Oracle daily to efficiently ship materials.

Professional Detailer Executive Management Services 05/2015 – 05/2016

Professionally cleaned conference rooms, offices, call center, and bathrooms, inspected cleaning to meet health standards, pulled trash, wiped down tables and kitchen, restocked supplies, and disinfected areas and supplies.

Patient Access and Scheduling University Hospitals 04/2014 – 01/2015

Interviewed patients to identify problems relating to their health, referred patients to appropriate health care services or resources, scheduled exams for patients and completed all cancellations, completed pre-registration procedures, entered patient information into the system, and answered all incoming and outgoing calls.

Client Advocate Creative Solutions to Independence 08/2013 – 04/2014

Worked with developmentally disabled clients, assisted them in activities of daily living, administered medications, and transported clients to various appointments and activities.

Lab Processor and Medical Scheduler BioLife Plasma Donation Center 03/2011 – 09/2012

Setup donor stations for clients, stored, packaged and shipped lab samples, updated account information, answered incoming and outgoing calls, faxed and scanned medical documents, and handled all customer requests.

SKILLS

● Exceptional customer service & excellent interpersonal and communication skills

● Certified in Microsoft Programs & proficient in Google Documents and Outlook

● Proficient with use of office equipment such as copiers, scanners, fax machines, and shredders

● Completed phone etiquette training through previous employer

● Self-motivated & able to work in a group and independently

● Experienced in chairside & patient charting

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