Customer Service Call Center
Resume:
Carl Junction, MO *****
**********@*****.***
Jay Spell
DJ Spell
SKILLS
Possess over 20 years of management experience including sales and marketing, food and hospitality, healthcare, and retail.
EXPERIENCE
Cafe Del Rio, Joplin, MO — Weekend Kitchen Manager September 2015 - May 2022
● Food preparation and presentation.
● Supervision of cooks and dish maintenance personnel.
● Training and coaching of Back-of-the house operations. Burger King, Webb City, MO — Assistant General Manager July 2013 - September 2015
● Supervision of store operations for a fast-food business.
● Customer Service, crew training and hiring.
● General accounting of profits and expenses.
Aegis Communications, Joplin, MO — Team Leader
January 2009 - June 2013
● Provided third-party customer service and sales support via telephone and e-mail.
● Responsible for on-going coaching and training for phone representatives.
● Had to create motivation methods for telephone representatives to ensure an uplifting, positive work environment.
EDUCATION
Foley Belsaw Institute, Lansing, MI— Marketing/Advertising Business Management Diploma
January 1999 - May 2001, Correspondence Schooling
In this program, I learned the essentials of management and motivation in a business focused on Marketing and Advertising. Many of these principles have applied to various fields where I've assumed a management role. References
Derek Mason (personal friend, former co-worker)
Mindy Molter (personal friend, former co-worker)
Shannon Wright (personal friend)
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