Customer Service Project Management

Kelly Smith

Strongsville OH

**********@*****.*** 440-***-****

Profile:

Custodial professional knowledgeable in cleaning and maintaining all areas of a national retail store. Skills:

Team Leadership Project Management Emotional Intelligence

Problem Solving Customer Service Vendor Management

Resource Allocation Embracing Change Detail Oriented Experience:

Lead Custodian

Diversified Maintenance, Tampa FL; 2002 to present National provider of facility maintenance services Responsible for executing the cleaning contract at the JCPenney, Strongsville OH site

Promoted to lead custodian, from custodian, based on job performance in 2011.

Leads a team of five while consistently achieving approval ratings of 88% or higher for contract compliance.

Regularly implements new maintenance improvements while working closely with the Area Manager for Diversified.

Has been recognized for maintaining strong relationships with JCPenney store management and operational staff.

Effectively manages inventory and talent to achieve results within budget parameters.

Very good at adapting to new organizational changes within a rapidly changing retail environment.

Actively seeks internal and external resources to solve maintenance-related problems. Retail Customer Service

1998 – 2002

Held successful sales associate positions with Sears and Dillard department stores. Education:

Graduate, Strongsville High School – 1998

Contact this candidate