Call Center Sheet Metal

Jana Dawn Brewster

**** **** ** *******, ** *****

*************@*****.***

US Citizen

Work Experience

Lead over Referral Specialists and Call Center

Heartland Cardiology - Wichita, KS

June 2022 to Present

I am the lead over the referral specialist dept and the call center. I oversee 9 employees. Hand out assignments, maintain good call cue times, schedule and reschedule for 10 doctors, mail new patient paperwork, coordinate office incentives, train all new employees, input new patient charts, and handle incoming referrals. ECW exp.

Sheet Metal Assembly

Spirit AeroSystems - Wichita, KS

July 2012 to March 2015

Sealer for the 787 cab structure.

Dental Assistant

Family Dental Corner - Wichita, KS

December 2010 to January 2012

Assist dentists with all aspects of the dental industry. Schedule appointments. Sterilize instruments. Document patient charts.

Qn writer/sheet metal assembly/parts

Raytheon - Wichita, KS

September 2000 to April 2004

Qn writer for the Horizon. Parts order, pick up, and delivery. Scrap parts. Seal. Sheet metal assembly.

Education

Technical degree in Dental Assisting

PennFoster

May 2018 to September 2018

Skills

• Phone Etiquette

• Customer Service

• Medical Scheduling

• Computer Skills

• Cash Handling

• Typing

• Communication Skills

• Administrative Experience

• Medical Office Experience

• Computer Operation

• Medical Records

• Office Administration

• Insurance Verification

• Data Entry

• Cashiering

• Microsoft Office

• Medical Terminology

• Patient Care

• HIPAA

• Medical Receptionist

• Medical Billing

• eClinicalWorks

• Anatomy Knowledge

Contact this candidate