Warehouse Associate Benefits Specialist
Resume:
Emya Johnson
Carrollton, TX
*************@*****.***
A resourceful professional with meticulous organizationalskills.Well versed inmulti-tasking during fast paced situations.Enthusiastic with a positive and motivating work ethic. Demonstratesimpeccable communicationand interpersonalskills. Adept at utilizinglogistics software, maintaining exemplarycustomer service, and beinghighly adaptable.Ardent desireto improve customer satisfaction and contribute to a reputable company’s overall success. Authorized to work in the US for any employer
Work Experience
Benefits Specialist
Humana-Madison, MS
May 2023 to July 2024
• Demonstrated strong knowledge of healthcare products and services, effectively explaining coverage options and benefits to customers
• Managed a high volume of incoming calls in a fast-paced environment, consistently meeting or exceeding call handling metrics
• Provided support during open enrollment periods by guiding customers through the process of selecting appropriate healthcare plans
• Resolved escalated customer complaints promptly and professionally, finding satisfactory solutions while maintaining positive relationships
• Participated in ongoing training programs to stay updated on changes in healthcare policies and procedures
• Achieved XX% increase in patient satisfaction scores through effective communication skills Warehouse Associate
Amazon Warehouse-Canton, MS
November 2022 to May 2023
• PROVIDED EXCEPTIONAL CUSTOMER SERVICE THROUGH ACTIVE LISTENING
• EFFECTIVELY COMMUNICATED WITH CUSTOMERS AND ADMINISTRATIVE STAFF
• UTILIZED TECHNOLOGY AND HANDHELD DEVICES TO SORT, SCAN, AND PREPARE ORDERS
• ACTIVELY STAGED DELIVERIES TO BE PICKED UP BY DRIVERS
• WRAPPED, SORTED, AND TRANSPORTED PALLETS AND PACKAGES IN PREPARATION FOR DELIVERIES
• COMPLETED ALL RECEIVING PROCEDURES FOR INCOMING TRUCK DELIVERIES
• SORTED CUSTOMER ORDERS BY DESTINATION AND CONSOLIDATE THEM FOR FASTER DELIVERY Hospice Aide
Yazoo city rehabilitation and healthcare center-Yazoo City, MS January 2022 to November 2022
• DISINFECTED AND SANITIZED UNOCCUPIED ROOMS
• DISTRIBUTED PATIENT FOOD TRAYS
• ASSISTED RESIDENTS WITH DAILY LIVING ACTIVITIES SUCH AS FEEDING
• ASSISTED RESIDENTS IN BECOMING SELF SUFFICIENT
• ANSWERED RESIDENT CALL LIGHT
• SAFELY TRANSPORTED RESIDENTS TO AND FROM NEEDED AREAS OF THE FACILITY
• MAINTAINED PERSONAL ITEM INVENTORY FOR PATIENTS
• STOCKED NURSING STATIONS WITH NECESSARY FORMS AND MAINTAINED ORGANIZATION OF SENSITIVE FILES
Wendy's Crew Member
Wendy's-Yazoo City, MS
October 2020 to November 2021
• Provided fast and friendly service to customers, ensuring a positive dining experience
• Efficiently took customer orders and accurately entered them into the POS system
• Maintained cleanliness of work area, including wiping down counters, tables, and equipment
• Managed cash transactions with accuracy and integrity, handling large volumes of cash daily
• Closely followed all safety and sanitation procedures to ensure food quality and prevent accidents or injuries
• Collaborated with team members to meet customer needs in a fast-paced environment Education
Bachelor's degree in Business Administration
Jackson State University
August 2023 to Present
Skills
• Hospice Care
• Logistics
• Cold Calling
• Insurance Verification
• Benefits Administration
• Home Care
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