Customer Service Medical Billing

ROBERT NUNEZ

**** ********* ****** ** ****, TX **936 915-***-**** *********@*****.***

PROFESSIONAL PROFILE

Results-oriented professional with 10+ years of cross-functional management and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.

High Academic Honors Recognition / Dean’s List / Honor Roll.

Bilingual – Fluent in English and German.

Lead by example and set high standards for performance.

Demonstrate dependability by meeting deadlines and being reliable.

Well-organized, managing time and priorities in deadline-driven environments.

Accounting Software – QuickBooks.

Microsoft Office Applications – Word, Excel, PowerPoint Type 32 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree - Medical Billing and Coding, 2022 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Honor Roll 2020 – 2022

Presidents List 2020- 2022

Southern New Hampshire University Bachelor of Arts Liberal Arts and General Studies, 2023

Dean's List Fall 2022 - Spring 2023

Honor Roll Fall 2022 - Spring 2023

WORK EXPERIENCE

RC70 – Sunland Park, NM 07/2015 - 03/2020

Office Manager

Interviewed, hired, and trained employees.

Answered inbound calls, monitored shipping, and receiving, accepted payments, and handled collections.

Completed bank deposits and verified and processed accounts receivables, accounts payable, and payroll.

Maintained inventory and quality control, enforced company policies and procedures, evaluated employee performance, and provided guidance on remedying complex issues.

DmDickason – El Paso, TX 05/2010 – 07/2015

Property Manager

Interviewed and hired staff, managed 2 apartment complexes, and scheduled maintenance repairs.

Processed applications, ran credit reports and background checks, collected and processed payments, made bank deposits, and completed budgets for apartment complexes.

Answered incoming phone calls, entered data, and kept accurate account information.

Provided professional customer service and performed activities for residential retention.

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