Customer Service
Resume:
Lisa Horner
Customer Service
Benson NC *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service, Cashier, Catering Consultant
Publix Inc - Fort Myers, FL
November 2013 to Present
Corporate lunches, political parties, weddings, birthdays, funerals and more. Front Desk Customer Service Representative / Food Manager Hampton Inn and Suites - Fort Myers, FL
October 2010 to February 2013
Customer Service, Cashier, Event Planing
November 2013 to Current
Publix - Ft. Myers, FL
Control of multi-line phones Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance. Assisted customers with store and
product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Coordinated
Corporate Lunches and Wedding Events.
Manager
Hampton Inn and Suites
October 2010 to February 2013
Hampton Inn and Suites - Ft. Myers, FL
Developed highly empathetic client relationships. Duties included reservations, Cross-trained and provided back-up for other customer service agents. Worked as a team member performing cashier duties, multi phone lines. Managed cash
stock and inventory balances accurately. Responsibilities also included nightly audit. Food Service Manager- Responsibilities included reduced food costs by 30 percent by expertly estimating purchasing
needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen
format. Implemented and supported company initiatives and programs. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Quickly and courteously resolved all guest
problems and complaints.
Education
High school or equivalent
Ohio State School Of Cosmetology - Columbus, OH
Skills
• English (10+ years)
• Customer Care
• Customer Service
• Call Center
• CSR
• Customer Support
• Catering
• Multi-line Phone Systems
• Telecommunication
• Kitchen Experience
• Multi-line Phone Systems
• Event Planning
• Food management
• Menu planning
• Banquet experience
• Kitchen management
Assessments
Personality: Hard-Working — Expert
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Customer Focus & Orientation — Highly Proficient
April 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Expert
November 2019
Responding to customer situations with sensitivity. Full results: Expert
Working with MS Word Documents (Intermediate) — Familiar April 2019
Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments.
Full results: Familiar
Front Desk Agent (Hotel) — Highly Proficient
January 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Service Fit — Proficient
January 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Areas of Expertise
Strong organizational skills Adaptive team player
Courteous demeanor Telecommunication skills
Contact this candidate