Customer Service Administrative Assistant
Resume:
Tommy W. Baker
PO Box ****
Rome, Georgia *****
******@*****.***
Overview
Driven individual with extensive experience in the field of education, training, advising students, customer service and Tax preparation. Skilled at communicating and developing relationships with students, their families and individuals. Excellent written and oral communication skills.
Fantastic team player and leader that maintains a positive outlook in all situations
Work Experience
NWGHA YouthBuild Director
August 7, 2023 to Present
Manages the various program components including, but not limited to, education, vocational training, counseling and case management, placement, leadership development, and civic engagement.
Supervising daily staff activities to ensure effective and efficient services are provided to YouthBuild participants.
Manages the activities and operations of the YouthBuild program, and related projects and initiatives.
Responsible for making programmatic decisions, which benefit the program and participants.
Addressing compliance and performance matters as related to WIOA Youth and Department of Labor standards and regulations.
Provides management oversight to ensure updated data in DOL YouthBuild Management Information System is maintained to full compliance.
Manages the assessment of work readiness needs of YouthBuild participants to ensure necessary resources are provided to meet such needs.
Establishes and maintains necessary and required partnerships to ensure requirements of program are fully met.
Seeks additional partnerships for purposes of leveraging resources for program and participants.
Builds and sustains workable partnerships with community organizations and federal, state, city and county agencies
Manages the implementation of new career pathways/partnerships by establishing and maintaining positive relationships with essential education entities, non-profit agencies, faith-based agencies, private-sector businesses, etc.
Presents to and speaks with various organizations about the Youthbuild program and follows up when necessary.
Oversees the process of marketing Youth employment and training programs to potential employers; develops and facilitates YouthBuild presentations.
Conducts workshops to businesses and community organizations interested in providing work experiences, internships, job shadowing activities, mentors, etc.
Lead Workforce Instructor/GED Instructor/Career Coach for Eckerd Connects Paxen
March 23, 2017 to August 4, 2023. Bartow, Haralson and Paulding Counties.
Teach all GED Subjects (Reading/Language Arts, Math, Social Studies and Science).
Assist with Student Intakes.
Recruit Students for our program.
Assist with Career Pathways
Promoted to Career Coach September 1, 2017.
Adult Education GED Math Instructor
June 16, 2015 to March 22, 2017. Georgia Northwestern Technical College
Teach GED Math
Teach GED Social Studies
Assist Students with Georgia Best
Assist Lead Teacher with Individual Education Plans for each student
Assist with Orientation
Training Coordinator/Affiliate Support
September 23, 2014 to May 31, 2015. Trahan Enterprises, Roswell, GA
Training Customers on Tax Law.
Train Affiliates how to complete a tax return.
Interview potential employees.
Train employees on Tax Law.
Train employees and affiliates on all programs we offer.
Customer Service Representative/Executive Administrative Assistant
September 23, 2013 to July 4, 2014. Derma Tran Health Solutions
Promoted to Executive Administrative Assistant January 1, 2014
Create Training Materials
Assist with Research Projects
Expense Reports
Customer Service
Process Claims through Insurance Companies
Contact Insurance Companies for Patient Insurance Information and Overrides for Rejected Claims.
Comply with HIPPA regulations
Stay up to date with Company Procedures.
Night Auditor
May 2013 – December 2013. The Hawthorn Suites by Wyndham, Rome, GA
Customer Service
Audit Records for the Day
Make Reservations
Part-time two nights a week.
Affiliate Support Director
March 12, 2007 to March 29, 2012. PTS Financial Services, Inc. Calhoun, GA
Hire and train customer/tech support for call center.
Develop training materials for customer and employee training.
Manage call center of 50—250 representatives.
Human Resources
Microsoft programs including CRM.
Account Manager for two of PTS’s larger customers.
Scheduled Training Seminars for all Trainers.
Conducted Training Seminars through Webinars.
Coordinated Travel schedules and reservations for all Trainers
Customer/Tech Support
January 2, 2007 to March 11, 2007. PTS Financial Services, Inc. Calhoun, GA
Answered tax related questions related to the Tax program and Tax Law.
Administrative Assistant
April 2001 to July 2006. Athletic Boosters, Inc. Cleveland, GA
Graphic Design for Advertisements and Contracts for Customers.
Managed Call Center of 8—10 representatives.
Invoicing, Customer Service, Ordering Products, Managing Office.
Using programs Microsoft Small Business Accounting and Corel Draw.
Human Resources and Training.
Awards Received
2005 Employee of the Year. 2004 Employee of the Year.
2002 Sales Person of the Year for Marietta District
2001 Rookie Sales Person of the Year for Marietta District 1998 Teacher of the Year Finalist for Rome Middle School
1990 North Georgia Junior High School Athletic Association Girls Basketball Coach of the Year 1990 Teacher of the Year Finalist for Cass Middle School
1987—1990 Perfect Attendance Award for Three Consecutive Years
Interests and Activities
GHSA Volleyball and Basketball Official. Basketball and Tennis. UGA Football. Spending time with Family. Chairman of Pisgah Baptist Church Arts and Crafts Festival. PowerPoint presentations for all Church Services and Special Events. Personality test results: https://my.truepath.ai/profile/f77874
Volunteer Experience
Olympics
GEM Theatre in Calhoun, Georgia
Teacher for Junior Achievement in Gordon County
Video/Sound Room at Pisgah Baptist Church
Chairman for the Pisgah Baptist Church Committed to Christ Festival
Chairman for the Pisgah Baptist Church Nominating Committee
Computer Skills
Microsoft programs including Word, Excel, PowerPoint, Outlook, Publisher, and CRM. SAP. Citrix, GALIS and PK.
Education
Georgia Northwestern Technical College, Rome, GA
2012 - 2013
President’s List Two Semesters
Shorter University, Rome, GA 1982—1986
Bachelor of Science Degree in Middle Grades Education Major Emphasis in Mathematics
Minor Emphasis in Social Science Dean’s List Three Semesters
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