Customer Care Service

OLADAPO AFOLABI OLUWAFEMI

Contact address: **, ********** ******, ****, *** Ife road Ibadan.

Tel: +234(0) 813-***-****, 081********.

Email: *****************@*****.***.

PERSONAL DATA

Sex: MALE.

State of Origin: Osun State.

Nationality: Nigerian.

Marital Status: Single.

Language spoken: English, Yoruba (fluent).

CAREER OBJECTIVE:

To obtain a customer service position where I can utilize my strong communication and problem-solving skills to effectively assist and retain customers while continuously improving their experience.

CORE COMPETENCE;

Business Intelligence and knowledge management system.

Relationship Management and Interpersonal skills.

Communication (written Oral).

Savvy in Microsoft Office Packages.

Problem/cries resolution skills.

Public speaking/presentation skills.

Strategic planning.

CLM tools.

WORK EXPERIENCE

ISON Experience (Airtel). 2022

Old Kingsway building, Oba Adebimpe road, Ibadan.

Customer Support.

Duties;

Record and respond to customer complaints swiftly

Forward customer’s complaint to the necessary department for prompt resolution

Provide accurate, valid, and complete information by using the right method and tools.

Keep records of customer interaction, process customer account and file a complaint.

Follow communication procedure, guidelines and policies.

Customer care representative. 2018-2021

ISON Experience (MTN).

10. Ahmadu Bello way, Ilorin/Remote (Work from Home).

Duties;

Attends to customer queries, request and forward their complaint when necessary.

Ensure customers are aware of a new product or service within the organization.

Forward customer’s complaint to the necessary department for prompt resolution.

Train newly recruited staff.

Front Desk officer.

Peace Hotel and suites,

After Rhema chapel, Tanke, Ilorin.

Duties;

Perform all check-in and check-out tasks.

Manage online and phone reservation.

Welcome guest upon their arrival and assign rooms.

Upsell additional facilities and services when appropriate.

ACADEMIC QUALIFICATION OBTAINED WITH DATES:

B.A Linguistics and Nigerian Language University of Ilorin.

ADDITIONAL QUALIFICATION OBTAINED.

Certified customer representative. (ISON) 2022

Customer care skills and telephone etiquette. (Alison)2023

SKILLS AND ABILITIES;

Imaginative in creating scenarios for growth and change.

Willing to work with good measure of accuracy.

Proven success in motivating colleagues as well as promoting teamwork.

Ability to make alternatives or improvise in difficult terrains.

Enthusiastic, intelligent, creative, energized, organized and paying attention to details.

HOBBIES:

Travelling, researching, singing, playing of football, playing of basketball, swimming and making friends.

REFEREES:

Available on request.

Contact this candidate