Sales Assistant In-Person

Washington, DC ***** 201-***-**** ******.*@*****.*** WWW: Bold Profile

.

THERESA DORMAN

SKILLS

Cash Handling

Goal-Oriented

Stock management

Sales expertise

WORK HISTORY

SALES ASSISTANT AND BRIDAL REGISTRY 09/2009 to 10/2012

Bed Bath And Beyond, Washington, DC

Helped customers locate products and checked store system for merchandise at other sites.

Assisted customers with prompt and polite support in-person and via telephone.

Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Met and exceeded sales targets consistently, contributing to overall team success.

Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Established rapport with customers using active listening and interpersonal skills.

Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.

Executed visual merchandising strategies to attract customers and drive sales.

Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.

Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.

Communicated orders to vendors, scheduling carriers for pickup if needed.

Organized promotional events to engage potential customers and generate new business opportunities.

Supported store management with administrative tasks such as scheduling appointments or updating client records.

Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.

Gathered and prepared sales materials in preparation for sales meetings.

Entered, coded and processed vendor invoices and helped track expenses for capitalizations.

Researched new clients for sales team, inputting contact information into Salesforce.

Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.

Coordinated logistics and catering for meetings and sales events.

Managed efficient cash register operations.

Engaged in friendly conversation with customer to better uncover individual needs.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Listened to customer needs and desires to identify and recommend optimal products.

Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Built customer loyalty and retention by delivering excellent shopping experiences.

Created inviting environment for customers by maintaining store organization and cleanliness.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Provided exceptional services and pleasant shopping experiences to retail customers.

Developed strong rapport with customers and created positive impression of business.

Prioritized helping customers over completing other routine tasks in store.

Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Used in-store system to locate inventory and place special orders for customers.

Recommended complementary purchases to customers, increasing revenue.

Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Conducted product demonstrations to highlight features and redirect objections to positive aspects.

SALES ASSOCIATE 04/2000 to 03/2002

Macys Department Store, Washington, DC

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Prepared merchandise for sales floor by pricing or tagging.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions about sizing, accessories, and merchandise care.

Provided positive first impressions to welcome existing, new, and potential customers.

Rotated stock and restocked shelves to maintain product availability and store appearance.

Engaged with customers to build rapport and loyalty.

Solved customer challenges by offering relevant products and services.

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Educated clients on current promotional offerings and products using persuasive selling tactics.

Assessed customer needs and utilized suggestive selling techniques to drive sales.

Engaged with customers to effectively build rapport and lasting relationships.

Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

CUSTOMER CARE REPRESENTATIVE 07/1993 to 05/1999

The Washington Post, Washington, DC

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Managed high call volume with exceptional professionalism and efficiency.

Responded to customer needs through competent customer service and prompt problem-solving.

Assisted call-in customers with questions and orders.

MAILER 05/1983 to 07/1993

The Washington Post, Springfirld,Virgnia

Collaborated with team members to streamline mailroom operations, resulting in improved workflow and productivity.

Facilitated training sessions for new hires on mailroom procedures and best practices, enhancing overall team performance levels.

Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for tracking purposes.

Operated various mailing equipment such as postage meters, scales, and label printers to process mail efficiently.

Ensured timely mail delivery by accurately processing incoming and outgoing mail, including packages and parcels.

Maintained high level of confidentiality with mail items in line with regulations.

Maintained clean and organized mail room to promote safety and efficiency.

Proved successful working within tight deadlines and a fast-paced environment.

Maintained mailroom supply inventories, purchase orders and vendor supplies.

Assisted with implementing new mailroom systems and training staff to improve operations.

Contact this candidate