Data Entry Customer Service
Resume:
TAMMY RUTH MORGAN
**********@*****.***
FARMINGTON, NM 87401
OBJECTIVE
13+ years in office setting handling confidential paperwork, accounting, and all aspects of office work. Looking for full-time or part-time employment to gain more knowledge in the health field or business setting and obtain working with others on the daily basis.
SKILLS & ABILITIES
Expertise in computer literacy (Microsoft Excel, Word, Outlook, Powerpoint, and Publisher), typing at 30-50 WPM, prepare and conduct events/activities, coordinate all phases of trainings, filing, data entry, experience with customer service, strong multitasking, and organizational skills, able to operate/utilize office equipment (telephone, fax, scanner, xerox machine, computer, and printer). Knowledge of procurement processing and financial records. Strong point working well with others and able to communicate effectively, and ability to maintain all aspects of office, willingness to learn new skills, completing tasks in an appropriate timely manner.
EXPERIENCE
June 2023-June 2024 Customer Service Representative, San Juan Regional Medical Hospital
Farmington, NM 87401
Provided Customer Services for San Juan Health Partners, Family Medicine. Responsible for engaging face to face with customers on behalf of the Clinic, duties included answering phone calls, emails, and faxes. Participated in patient care, referrals, message and/or directing to appropriate establishments for care. Worked as a float in numerous clinics, helped Practitioners and Doctors with office assistance. Conducted patient schedules, data entry, and billing entry.
May 2012-September 2012 Office Automation Clerk, Indian Health Services
Crownpoint, NM 87313
Worksite was at the Division of Public Health. Daily duties were to communicate with customers answering phone calls, directing patients to appropriate locations throughout the hospital facility, utilizing office machinery (computer, copy machine, phones, fax, printers, etc.) to complete duties within the office setting, obtaining confidential data with programs under the Division of Public Health and entering information in database. Planning and scheduling workshops, trainings and activities, also in charge of purchasing requestions threw out the hospital. Most importantly, obtaining patient privacy.
February 2011-October 2011 Assistant Executive Director, Thoreau Community Center
Thoreau, NM 87323
Assisting Executive Director with obtaining and managing employees, secretarial duties, answering phone calls, data entry, purchasing and planning, applying to grants, worked with students and adults on the daily basis, obtaining funding for the center, accounting, worked daily on the computer (Microsoft Word, Excel, Powerpoint, Outlook) computer literate. Helped with referrals and resources throughout the community.
July 2010-September 2010 Recreation Specialist, Indian Health Services GS-07
Crownpoint, NM 87313
Provided services to the Division of Public Health in Crownpoint, New Mexico. Duties and responsibilities included coordinating the New Mexico All-Star Prevention camp in Thoreau and Crownpoint, NM. Aided the Thoreau Unified Command’s Prevention Leader with the completion off processing of purchase requisitions for the Thoreau Crisis Summer Youth Program and activities, Served as a mentor at the Natural Helpers peer-to-peer training in Albuquerque, NM.
May 2010-July 2010 Office Assistant, ARRA Program (Indian Health Services)
Crownpoint, NM 87313
Worksite was at the Division of Public Health, Indian Health Services. Duties and responsibilities included aiding the Thoreau Unified Command’s Prevention Leaders with the process of purchase requisitions for the Thoreau Crisis Summer Youth Program in the promoting of summer activities to ensure all supplies equipment and vendors have been ordered and in place for project to get implemented
June 2009-August 2009 Office Assistant, Littlewater Chapter (Indian Health Services)
Crownpoint, NM 87313
The temporary worksite was at the Division of Public Health. Duties and responsibilities included aiding with several DoPH staff with data collection, promotion of community events, assisting with numerous community events and program activities.
October 2008-May 2009 Sales Representative, Dillards Department Store
Farmington, NM 87401
Duties include assisting customers with sales, finding correct sizes of clothing items and providing feedback to customers when called upon, Responsibilities included keeping work area clean and presentable, restocking of merchandise, assisted the Denim Specialist for “fitting” pre-measured denim jeans and operated the cash register of cash and credit sales.
EDUCATION
May 2005 Diploma- Dulce High School
Completed all required classes and credit to obtain High School Diploma.
May 2006 Associates in Business Administration- Navajo Technical University
Completed all required classes and credits for 2 semesters.
Feb 2024-Current Associates in Business Administration- San Juan College
Completed spring semester, continuing education to achieve and obtain my degree in Business/Medical Administration.
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with patients and co-workers. Great customer service.
LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
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