Customer Service Data Entry-Remote

Elizabeth E. Flores

**** ***** ********* **, *******, CA 93004 * Cell 805-***-**** * Email: ***********@***.***

PROFESSIONAL PROFILE

Extensive experience in customer service, product sales, product descriptions and leadership roles. Exceptional organizational, communication and prioritization skills. Highly motivated, self-starter, able to work with minimal supervision as well as part of a team. Recognized by management in annual performance appraisals as well organized, thorough, reliable and conscientious; in addition to being a self-motivated team player needing little supervision and consistently meeting personal and department objectives.

PROFESSIONAL EXPERIENCE

Amerigas - Oxnard, CA

Operations Coordinator 2020 - current

•Acts as an administrative liaison with the area operations manager and corporate as necessary

•Responsible for entering inventory counts (propane, bobtails, appliances and other assets) into SAP, Citrex & CRM as well as recording inventory transfers

•Assist external customer experience advocates by retrieving information and documents as needed from the location’s files

•Coordinate daily schedules for routing of propane deliveries & maintain priority customers needs, reviewing availability and determine gallons/tanks required for month end reports

•Processes the ordering and receiving of goods for the district such as office supplies, parts and fittings, uniforms, appliances etc. for all locations in the Area.

•Responsible for handling the mail, emails, phones and all operation duties for the assigned locations

•Perform a variety of operational duties to contribute to the success of the operation on a daily basis

Belding Golf Bag Co - Oxnard, CA

Customer Service Representative, 2016 – 2020

•Provide excellent customer service standards, answer phones, resolve problems, research concerns, process orders, input data entry itemized, process returns, expedite shipments.

•Achieve daily tasks in timely manner and meet deadlines weekly & monthly.

•Update product knowledge for company listings, provide product knowledge training for customers to use.

•Maintain daily system procedures, weekly & month-end reports, conduct weekly production meetings

•Perform necessary Administrative duties that include answering emails, greeting clients, managing calendar, set up appointments, filing, sorting, creating client files

Gospel Light Publishers - Ventura, CA

Customer Service Supervisor, 1996 – 2014

•Accomplished customer service objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; organized and enforced policies and procedures.

•Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.

•Met customer service financial objectives by forecasting requirements; preparing payment plans; scheduling expenditures; analyzing variances; initiating corrective actions.

•Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

•Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

•Maintained customer satisfaction by providing problem-solving resources; supervising staff and implementing creative ideas.

Systematics/Alltell - Ventura, CA

Item Processing Clerk II, 1993 - 1995

Processed data entry for checks, deposits, loan payments and general ledger.

Maintained month end statements and assisted with courier tasks and met day end deadlines.

Trained and supervised co-workers.

Prepared source data for entry by compiling and organizing data; establishing priorities.

Entered data by operating data entry equipment; coding information; resolving problems.

Verified and balances data by reviewing data; pulling and returning data to user for correction.

Completed data management by sorting, batching, and archiving files.

Accomplished department and organization mission by completing related results as needed.

Coordinated social events for company activities.

Bank of Alevy - Oxnard, CA

Bank Teller, 1990 - 1993

•Accepted retail and/or commercial deposits, loan payments, process checking and savings account withdrawals.

•Cashed checks.

•Maintained an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary.

•Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.

•Process credit card cash advances.

•Assist in ordering, receiving, verifying, and distributing cash.

•Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.

•Provided additional products including Cashier’s Checks, Personal Money Orders.

•Assist customers in accessing safety deposit boxes.

•Maintained the highest level of confidentiality with all information obtained.

•Promoted the bank’s products and services.

•Trained and assisted co-workers.

•Complied with all bank policies, procedures and regulations.

•Performed other duties as assigned.

SKILLS

•Microsoft Office 98 through 2010 (Excel, Word, and Outlook)

•Ten Key by touch

•Typing 50+ WPM

•Training skills

•Organization skills

•Leadership skills

•Problem solving skills

•In house software databases: Anzio, AS-400, Daly Commerce

EDUCATION

•High School Diploma Hueneme High – Port Hueneme, CA

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