Customer Service Representative

Laporsha Garrison

********.***@*****.*** 202-***-**** McDonough, GA

SUMMARY

Seeking Customer Service Clerk role with 14 years of customer-oriented experience. Skilled in managing inbound/outbound calls, patient advocacy, and property leasing; adept at relationship building and problem resolution. Proven track record in healthcare and retail environments, ensuring high standards of service delivery. WORK EXPERIENCE

Teleperformance Augusta, GA

Customer Service Representative Nov 2020 - Present

• Manage medication refill requests and order placements, ensuring timely processing and adherence to healthcare regulations.

• Conduct comprehensive reviews of member plans for Medicare insurance to provide accurate coverage information.

• Process member payments and verify medication co-pays, maintaining financial accuracy and patient confidentiality.

Prosper Health Care

Home Health Aide Feb 2020 - Present

• Deliver comprehensive patient care, including assistance with daily living activities and transportation to appointments.

• Maintain cleanliness and hygiene of patient living spaces, and prepare meals as required to support health and well-being.

Public Storage

Property Leasing Agent May 2019 - May 2020

• Managed the end-to-end leasing process, from showcasing properties and negotiating terms to verifying application accuracy and maintaining living standards.

• Acted as an intermediary between property owners and prospective tenants, facilitating communication and ensuring satisfaction with amenities and rental agreements. NIIT Technologies Augusta, GA

Customer Service Representative Oct 2019 - Feb 2020

• Delivered comprehensive customer support by addressing product and service inquiries, ensuring clients received pertinent information on additional offerings.

• Cultivated client relationships, onboarded new customers, and maintained accurate account and database records to support business operations.

Captain D's Seafood Restaurant North Augusta, SC

Guest Specialist Jan 2019 - Sep 2019

• Delivered consistent, courteous service by engaging with guests, accurately operating the cash register, and managing drive-through operations.

• Upheld food safety protocols and ensured seamless credit transactions while maintaining a focus on delivering an exceptional customer experience.

University of SC Aiken Aiken, SC

Environmental Services Aide Jan 2019 - May 2019

• Ensured a hygienic and safe environment by thoroughly cleaning and sanitizing classrooms, offices, and restrooms, and efficiently managing waste removal.

• Supported event preparation and facility maintenance by effectively rearranging furniture and contributing to the upkeep of property.

McDonald's North Augusta, SC

Crew Trainer Sep 2017 - Sep 2018

• Delivered exceptional customer service, ensuring order accuracy and promptness while managing cash and credit transactions with adherence to financial protocols.

• Maintained rigorous food safety standards and contributed to team scheduling coordination to optimize operational efficiency.

Citi Trends North Augusta, SC

Store Associate May 2017 - Sep 2017

• Facilitated customer service by resolving complaints, ensuring transactional accuracy, and addressing inquiries, contributing to a positive shopping experience.

• Upheld store presentation and operational standards through diligent maintenance of cleanliness and accurate pricing, enhancing customer satisfaction and trust. URBN Augusta, GA

Customer Service Representative Apr 2016 - May 2017

• Effectively handled inbound and outbound customer inquiries, employing prescribed communication scripts to ascertain and address client needs and concerns.

• Maintained comprehensive records of customer interactions and participated in professional development seminars to enhance service delivery.

Sykes Enterprises, Incorporated Greenwood, SC

Customer Service Representative Jan 2015 - Apr 2016

• Addressed customer inquiries and resolved issues, ensuring a high level of service by effectively communicating billing information and service details.

• Facilitated order placement and service discontinuation, contributing to the smooth operation of customer transactions.

Holy Cross Hospital Silver Spring, MD

Environmental Service Aide Jul 2011 - May 2013

• Ensured stringent sanitation by thoroughly cleaning and disinfecting hospital rooms and offices, maintaining a safe environment for patients and staff.

• Managed waste removal and maintained inventory levels of cleaning supplies, contributing to the operational efficiency of the facility.

Prince George's Hospital Center Cheverly, MD

Unit Clerk Jun 2007 - Jun 2010

• Coordinated patient care by scheduling tests and procedures, managing documentation, and facilitating insurance authorizations to ensure efficient healthcare delivery.

• Maintained accurate patient records and inventory levels, while providing administrative support through appointment scheduling, patient discharge processes, and effective communication management. EDUCATION

Quality First Careers

Certificate, CNA

Hyattsville, MD

Dec 2013

TESST College of Technology-Beltsville

Certificate, Medicial Assistant

Beltsville, MD

Aug 2012

Bladensburg High School Jun 2010

High School Diploma, Major

CERTIFICATIONS

Certified Medical Assistant (AAMA) June 2010 to March 2011 Certified Nursing Assistant (CNA) August 2013 to December 2013 driver's license None

CPR/First Aid January 2020 to Present

SKILLS

Computer Skills • Organizational Skills • Word Processing • Phone Etiquette • Leadership Experience • Communications Abilities • Data Entry • Customer Service • Inventory Control • Call Center • Customer Care • Customer Support • Communications • Front Desk • Environmental Services • Medical Scheduling • Medical Records

• Insurance Verification • Microsoft Office • Home Care • Patient Care • Vital Signs • Property Management • Typing • Microsoft Word • Microsoft Excel • Communication Skills • Windows • Help Desk • Data Analytics • Pricing • Clerical Experience • Cooking • Driving • Hospital Experience • Security • Hospitality • Guest Services • Research • Filing • Administrative Experience • Time Management • Cash Handling • Hvac • Microsoft Outlook • Math • Analysis Skills

• Coffee Experience • Document Review • Analytics • Cash Register

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