Project Management Business Analysis
Resume:
Carol D. Kolesar
Waterford, CT ***** 401-***-**** *********@*****.*** https://www.linkedin.com/in/cdkolesar/
Senior Manager
Accomplished Information Manager with expertise in project management, business analysis, and software implementation. Demonstrated leadership in information management initiatives, ensuring efficient data governance, integration, and utilization. Proven ability to spearhead impactful strategic initiatives, foster collaboration between diverse teams, and drive operational excellence through comprehensive business analysis. Extensive experience in implementing innovative solutions and maintaining transparent system oversight metrics for continuous improvement.
Key Skills
Project Management Certified Scrum Product Owner Business Analysis Change Management
Software Implementation MS Office (Access, Word, Excel, Outlook, PowerPoint, Visio) MS Project
ALM Spotfire HTML SharePoint Planisware Salesforce ANDi JIRA Vera Miro
Professional Experience
Pfizer, Groton, CT June 2020 - February 2024
Multinational Pharmaceutical and Biotechnology Corporation
Manager, Information Management
Oversaw and strategically led information management initiatives, ensuring efficient data governance, integration, and utilization to support the organization's objectives and regulatory compliance.
Spearheaded and championed impactful strategic initiatives to enhance both site and patient experiences, resulting in measurable improvements and heightened satisfaction.
Fostered seamless collaboration by serving as a key liaison between business and technical organizations, ensuring clear communication and alignment of goals.
Took accountability for the coordination, oversight, and implementation of technology activities and training, ensuring the successful execution of critical initiatives.
Led and orchestrated end-to-end system development activities, including requirements gathering, change control, release management, and UAT coordination, ensuring the timely and effective delivery of projects.
Established, communicated, and meticulously maintained system oversight metrics, providing valuable insights to stakeholders and fostering a culture of transparency and continuous improvement.
Axelon Services Corporation, New York, NY March 2019 - June 2020
Information Technology Staffing and Services Firm
Project Manager/UAT Lead/Business Analyst, Pfizer - Consultant for Global Product Development
Orchestrated end-to-end project management, led user acceptance testing, and analyzed business requirements, ensuring seamless collaboration and successful delivery of global product development initiatives.
Prepared business requirements, user acceptance test scripts, training presentations and management reports.
Conducted training and application demos for over 200 business users and managers on a customized Salesforce application.
Managed user account provisioning and issue resolution.
Led User Acceptance Testing – Strategy, planning, preparation and execution.
UnitedHealthcare/Optum, Optum Financial Services, Hartford, CT 2013 - 2019
Health services and innovation company dedicated to helping make the health system work better for everyone.
Business Analysis - Service Account Manager, Card Operations
Drove operational excellence through comprehensive business analysis, providing efficient service delivery and client satisfaction within the card operations domain.
Managed Health Care Spending Card Implementation from end to end for 100+ customer groups - Renewals, maintenance, issue resolution, reporting, customer care and education.
Worked as part of a cross functional Account Management Team for each customer group.
Served as subject matter expert to internal partners.
Developed and maintained Access databases to support Health Care Spending Account Card Operations.
Wrote queries and reports used by the team and provided ad hoc reports as needed.
The Computer Merchant, Norwell, MA 2012 - 2013
Information Technology and Software Engineering Staffing and Services Firm
Business Analyst at Citizens Bank - Consultant for Risk Management and Technical Security Teams
Leveraged analytical expertise to facilitate seamless collaboration between risk management and technical security teams, ensuring effective implementation of strategic initiatives.
Collected enterprise-wide data and presented to risk team for annual review.
Created tool to improve monitoring of server exceptions by corporate security.
Developed exception process workflows and documentation.
Additional Relevant Experience
UnitedHealthcare (UnitedHealth Group), Hartford, CT
Reporting Analyst
Card Operations Analyst – Business Analysis and Reporting
Independent Contractor, Brookfield, CT
Project Manager/Technical Consultant - Reporting, healthcare administration and information technology.
The Innovation Group (Formerly Pyramid Services), Danbury, CT
Business Application Specialist - Implemented customized software solutions.
Deloitte and Touche, Inc., Westport, CT
Project Manager - SAP Team Leader - Project Manager for successful company conversion to SAP
Certifications
Agile – CSPO – Certified Scrum Product Owner ID: 001224172
Six Sigma – Six Sigma Yellow Belt Professional Certificate ID: 891433
Six Sigma – Green Belt – In Progress
Education
Bachelor of Arts (B.A.), Communication Sciences
University of Connecticut, Storrs, CT
Graduate coursework in Business Administration
University of Connecticut, Stamford, CT
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