Media Manager Case
Resume:
Tiffany Hernandez
***** ********* ****, ***********, **, 77546
*******.***********@******.***
Objective
Effective and results driven individual seeking a position of administrative and clerical work. Education
Clear View High School: Webster, Tx (Graduate)
San Jacinto College: Houston, Tx (General Studies) Skills & Abilities
I am an awesome multi-tasker with excellent communication skills and an upbeat personality. I work well under pressure and always complete assigned tasks/projects on time by prioritizing my work. I am a motivated leader and team player who has the desire to learn. I am knowledgeable with software such as Microsoft Office (PowerPoint, Word, Excel, Teams) as well as EPIC, Outlook, Kronos, Maces, QNXT/Touchpoint, Axon, and QuickBooks. My typing skills are great as I can type 50 WPM. Most importantly I am a reliable, trustworthy individual that you can rely on. I have an open and flexible schedule.
Referral Transcriptionist
Texas Children’s Health Plan
October 2017- July 2024
6330 West Loop S. 12th Bellaire, TX 77401
As a home-based Referral Transcriptionist, I would transcribe incoming referrals from external providers. I would receive STAT orders as well as non-urgent orders that would all be processed through different software queues such as Epic, Redcap, and RightFax. When creating a referral order for a patient I would first check for an existing medical record using an approved patient look-up method through Epic tabs such as Media Manager and Registration. If no medical record exists, I will then register the patient and create a new medical record to be able to create and transcribe the referral sent from the external. provider. Most of the time there are always notes, labs, clinicals, and charts that would need to be downloaded, labeled, and attached to referral order. I will attach these necessary forms through Epic Media Manager when creating the referral. If attaching forms after referral was already processed I would simply look-up patient through Epic and view their chart to find existing pending referral. When transcribing an order, it was my duty to thoroughly make sure that all demographic information (Physician, patient name/alias, payer information, and diagnosis codes) were complete and accurate. Aside from transcribing referrals I would verify documents each day, create SER’s for external referring providers, needing signing privileges in order to process the referral, and correct error codes through Epic, Interface in Med 1, Med 2, Surg 1, Surg 2. I Demonstrated excellent phone skills and communication skills with internal and external physicians, and nurses as well as with management, and my team. I participated in daily and weekly unit meetings through Teams Microsoft.
Case Manager Assistant
Texas Children’s Health Plan
May 2015- October 2017
6330 West Loop S. 14th Bellaire, TX 77401
As a Case Manager Assistant for Texas Children’s Health Plan, I was assigned to five Case Managers as their personal lead assistant. I would help assess the cases of members associated with our health plan who had elevated risk pregnancies or other health conditions. I would decide if they needed a case manager and if so assign one of our case managers to a member. Aside from assigning and working on cases I also took calls and messages throughout the day for my case managers. I also kept track of their schedules and meetings throughout the week using Excel Software, Kronos, QNXT/Touchpoint Maces.
Team Lead/Front Office Coordinator
Houston Methodist Hospital Obstetrics and Gynecology March 2012- May 2015
6550 Fannin St. #901 Houston, Tx 77030
As a Team Lead for Houston Methodist Hospital (Obstetrics and Gynecology) I worked in the back-office call center scheduling new patient appointments, existing patients, pre- and post- operative appointments. I entered demographics, as well as verified insurance through our Epic software. I scheduled different specialty appointments for our patients, such as obstetric, gynecologic, oncology, and urology appointments. I also scheduled many referrals for our Oncologist and Urologist providers. Sending out messages and transferring calls to the nurses and other team members. In addition to working in the call center I also worked in the front office checking in and outpatients as well as scheduling follow up appointments in person if directed by the provider. I collected copays, deductibles, and past due balances. Receptionist/Dental Hygiene Coordinator
Dentistry for Children and Adults
March 2010- March 2012
17100 Glenmount Park Dr. #A Webster, TX 77598
I checked in over a hundred patients a day, helping patients fill out their paperwork as well as scheduling patients for their next dental hygiene appointment in person or over the phone. I answered high volume calls, transferring calls to extensions and taking messages. I also confirmed appointments throughout the day, daily. Registered new patients in the system as well as scanned new patient paperwork and treatment plans. I pulled charts for the next business day and filed charts as well. On a weekly basis I order office supplies. HR Lead Administrative Assistant
Global One Transit
January 2008- January 2010
2507 W. Bay Area Blvd. #600 Webster, TX 77598
I managed the front desk taking calls and relaying messages through phone and email. I arranged interviews for potential employees as well as helped with the on-boarding process for new hires. I assisted with payroll processing and invoicing. I organized files and data entries. I often worked with software such as Microsoft Office, Outlook, QuickBooks, and Axon Software to complete my daily tasks.
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