Customer Service Data Entry

Atara A. Hughes

**** ****** ***. ****** **, ***** • 440-***-**** • **************@*****.***

Professional Summary:

Adaptable, independent, and organized Virtual Office Administrative Services experience providing multifunctional administrative support. Adept in project management, scheduling, budgeting, and building effective productive working relationships with clients and staff. Committed to providing exceptional customer service and accuracy in data entry and database management.

Experience:

2020-2021

Entry-Level Virtual Assistant Memorable Escapes Company United States

Managed & organized a high-volume email inbox, responding to over 100 inquires per day

Coordinated & scheduled over 50 meetings & appointments per week, ensuring all parties were informed & prepared for each meeting

Created & maintained a filing system for over 500 documents, resulting in a reduction in time spent searching for files

Managed & updated website content, resulting in a increase in customer engagement

Assisted with social media management, resulting in followers & interacting with everyone

Provided customer service support to over 500 clients keeping satisfaction for everyone

2019-2019

Virtual Administrative Assistants Apex Focus Group United States

Communicated with owners regarding home & loan status

Created & maintained a large client base by meeting needs & providing exceptional customer service

Updated investor accounts & information daily

Assisted the business with establishing & maintaining an internet presence by providing marketing & technical expertise online

Communicated with investors via phone or email on daily basis

Used internet across to research real estate properties from investors across the country to purchase

Created databases & spreadsheets to organized properties

2018-2018

Virtual Human Receptionist Answering Services Apex Focus Group United States

Organized & maintained online company files, invoices, & other digital documentation

Managed appointments & calendar & booked meetings with new & existing clients

Built up massive database of past & current clients & hunted down potential customers

Answered the screen calls, providing information, taking messages, or scheduling appointments

Arranged payments & establish repayment schedules handle account transaction, checks, & balances

Confer with customers by telephone, chat or email providing information about products or services

Keep records interactions or transactions, record details of inquiries, complaints, or comments, as well as actions by checking to ensure appropriate changes to resolve all issues

Receive payments by cash, check, or credit cards, vouchers, or automatic debits

Provided administrative task by performing activities such as completing contract forms, prepared change of address records, or issue service orders, using system software

Skills:

Customer Service, Administration, Project management, Organizational skills, Great verbal & written communication, Microsoft Office, Google email, Uploading, Posting, Editing, Basic budgeting finace, Accounting

Time management, Calendar management, Planning, Social media management, Inventory management, zoom scheduling, Email filtering, Team Leadership, Problem solving, Detail oriented, Flexible, Honest

Attention to detail, Adaptable, Data Entry, Event management, Office Administration, Business Development, Customer loyalty, Call Center, Teamwork, Relationship Building, Computer Operations

Education:

MAY 2009

HIGH SCHOOL DIPLOMA WELLINGTON HIGH SCHOOL

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