Supply Chain Customer Service

DAISY JURADO

Phone: 956-***-**** Email: ************@*******.*** Pharr, TX

Education:

BBA Logistics Supply Chain Management • Expected Completion December 2024 • University of North Texas at Dallas, Dallas, TX

Associate of Arts in Business Management • May 2022 • Dallas College, Irving, TX

Summary: Dedicated and results-driven Supply Chain and Logistics Specialist with a proven track record of optimizing supply chain processes to ensure seamless operations. Experienced in developing and implementing effective strategies to enhance efficiency and reduce costs. Proficient in working in complex logistics operations, fostering strong relationships with suppliers, and maintaining an unwavering commitment to meeting and exceeding organizational goals. Adept at leveraging advanced analytical skills and industry expertise to identify and resolve potential supply chain issues, while demonstrating exceptional leadership in cross-functional teams.

Professional Skills

End-to-end supply chain management Air/Ocean Imports Logistics strategy design and execution Inventory management and optimization. Continuous improvement initiative for operational efficiency Cost-effective measures and lean principles implementation Supplier relationship management and contract negotiations Team Leadership and Team collaboration Performance Monitoring Customer Relationship Management Documentation and Reporting Verbal and Written Communication Agile Project Management Methodologies Microsoft Office (Word, Excel, PowerPoint, Outlook) Bilingual (English / Spanish) Problem Resolution Skills Training and Development Resource Allocation

Professional Experience:

Professional Consultant – Self 06/2023 – 12/2023

Cardona Recycled LLC

Facilitated effective communication between the company, customers, and operational team.

Proactively identified and addressed customer needs promptly and efficiently.

Implemented solutions, strategies, and pricing analysis to retain clients and prevent them from turning to competitors.

Contractual Employment – 01/2024 - Current

Jas Forwarding – Customer Service Support

Orchestrated the logistics involved in the pickup and delivery of freight and containers to customers, ensuring smooth operations.

Served as a liaison between clients and management, providing valuable client feedback and resolving inquiries promptly.

IPE Aggregate – Customer Service Support

Identified shipments necessitating special handling based on criteria such as value, size, documentation, and country of origin.

Provided valuable assistance to the sales team in handling challenging client requests and addressing any related issues.

Project Manager - CEVA Logistics Inc. – Houston, TX – 01/2022 – 03/2023

Communicated project requirements and objectives effectively with key stakeholders.

Monitored project team members' performance and provided constructive feedback.

Collaborated with project personnel to identify and resolve operational issues.

Proposed, reviewed, and approved necessary modifications to project plans.

Ensured timely submission of project deliverables to clients while maintaining high-quality standards.

Prepared and delivered project status presentations for customers and project stakeholders.

Developed and updated detailed project plans, documenting objectives, technologies, schedules, and funding.

Exhibited leadership qualities by implementing improvements to work processes and providing training support to colleagues.

Business Development Support Specialist - CEVA Logistics Inc. – Dallas, TX – 01/2020 – 01/2022

Ensured prompt and professional responses to customer inquiries, prioritizing customer satisfaction.

Fostered and nurtured customer relationships to drive revenue growth and enhance loyalty.

Provided exceptional customer support, contributing to the improvement of the account retention rate.

Collaborated with outside sales representatives to maintain and expand product sales.

Initiated contact with new and existing customers, offering comprehensive product and service solutions.

Successfully negotiated prices, terms of sale, and service agreements to facilitate transaction closures.

Supply Chain Operations Specialist IV – Domestic Operations Lead - CEVA Logistics Inc. – Dallas, TX – 09/2016 – 12/2019

Coordinated with assigned retailers to assess order status and frequency, facilitating efficient order management.

Identified and pursued new business opportunities and leads for key clients, contributing to business growth.

Cultivated client loyalty through consistent delivery of quality, productivity, exemplary service, and proactive management. Clients such as: Titan Chair, Ornamental Designs, PJ Parawood, Sleek Furniture, Angel Cellular, Peterbilt, and others

Coordinated and completed group projects, demonstrating excellent teamwork and cooperation.

Assisted with customer requests, addressing inquiries, and enhancing overall satisfaction levels.

Supply Chain Operations Specialist IV – Coordinator - CEVA Logistics Inc. – Dallas, TX – 09/2013 – 09/2016

Collaborated with Auto industry customers on their inventory and forecasted inventory needs.

Provided support to partners across international markets, contributing to the enhancement of sales projections and global market expansion.

Handled Ocean/Air import procedures with domestic and international manufacturers/suppliers.

Fostered trusting relationships with key accounts, executive sponsors, and stakeholders, ensuring strong and enduring partnerships.

Implemented effective solutions and strategies to retain clients and prevent them from turning to competitors.

Prepared and delivered comprehensive progress reports to both internal and external stakeholders, ensuring transparency and accountability.

Global Customer Service Associate – CEVA Logistics Inc. – Dallas, TX – 05/2012 – 09/2013

Ensured compliance of the brokerage department with both domestic and international laws and organizational procedures.

Monitored shipments closely and maintained communication with carriers to confirm arrival times and facilitate timely release.

Prepared and processed import and export documentation in strict adherence to customs regulations, laws, and procedures.

Successfully cleared goods through customs and ensured verified delivery to client destinations.

Facilitated effective communication between the company, customers, and overseas partners, maintaining operation.

Contact this candidate