Customer Service Office Manager

Jennipher Aragon

Phone 864-***-****

*****************@*****.***

Work Experience

Office Manager/Customer Service

Aragon Consult and Referral

July 2016 to October 2023

Greet and communicate with and welcome guests.

Count and verify all registers are balanced.

Keep the office in order.

Answer all the customers' questions and address their complaints.

Answer all incoming calls and redirect them or keep messages.

Train, supervise, and support office staff, including receptionists.

Schedule shifts.

Ensure timely and accurate customer records .

Customer Service Assistant Manager

Cash Advance

2012-2016

Will discuss upon interview

Account Manager/Customer Service

Convergys (Bank of America & Capital One)

Feb 2007-Nov 2012

Taylorsville, UT

Processing financial transactions, identifying customer needs, and providing information about available bank services. Resolved questions regarding late fees, payments, Past due Payments. Fraudulent activity on account.

Blocked cards due to fraudulent activity, unusual activity.

•Answered phone and assisted clients with their Credit Card Account.

•Maintained up-to-date knowledge of customer accounts.

•Provided assistance to clients.

•Explained products and benefits of each product.

0ffice Manager

National Weight loss - Sugar House, UT October 1998 to November 2000

Will discuss upon interview

Completed high school

West High School - Salt Lake City, UT

August 1985 to June 1989

Skills

•Office Management (3 years)

•Accounts Payable Auditing (5 years)

•Bank Reconciliation (5 years)

•Communication skills (5 years)

•Computer skills (10+ years)

•Payroll (Less than 1 year)

•Account Reconciliation (3 years)

•Balance Sheet Reconciliation (2 years)

•Auditing (3 years)

•Data Entry (2 years)

•General Ledger Reconciliation

•Accounts Receivable

•Sales

•Journal Entries

•Accounting

•Financial Statement Preparation

Certification

Flagger Certification

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