Customer Service Representative
Resume:
Michele Manns
Sumter, SC *****
****************@*****.***
I'm looking to work in an office where I can utilize my customer service experience. I would like to work in a fast pace environment with the opportunity for advancement. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Hero Pest Solutions - Sumter, SC
July 2022 to Present
My current job duties include but not limited to:
• Answering incoming calls
• Scheduled appointments
• Collecting payments
• Creating technicians routes for the week
• Managing emails
• Posting on social media once a week
• Managing employees
• Responsible for all contracts
• Responsible for setting up all tent fumigations
Opthalmic Assistant
Carolinas Center for Sight - Florence, SC
November 2021 to July 2022
My job duties include but not limited to:
• Preforming the lenstar, version, and argos for cataract measurements.
• Preforming AR, OCT, Fundus Photos, and Visual Fields.
• Working patients up, checking VA, IOP (application, tonopen, and Icare), doing manual refractions, checking angles, and dilation of patients.
• Scribing for Doctors
• Maintaining the minor surgical room. Cleaning the room after surgery, cleaning and sterilizing instruments, keeping a list of supplies.
• Prepping doctors surgical chats
Medical technician
Stokes Regional Eye Center - Sumter, SC
August 2019 to September 2020
My duties include but not limited to;
• Working Patients up before seeing the doctor
• Checking insurance to make sure testing is covered
• Preforming OCT
• Checking corrected and uncorrected vision
• Checking and updating glasses prescriptions
• Inputting patients medications
• Informing patients about any surgery’s or procedures they may have coming up or interested
• Checking IOP
Referral Management Specialist
GTW Consultants & Associates - Sumter, SC
October 2018 to March 2019
My duties are but are not limited to;
• Uploading patients notes into HAIMS from providers.
• Chasing notes from the providers to close out open referrals in Humana.
• Faxing record requests, printing and sending requested notes from providers. Medical Technician
The Eye Institute of West Florida - Saint Petersburg, FL February 2017 to August 2018
My duties were but not limited to do;
• Testing for cataract, cornea, retina, glaucoma and optometrist
• I am trainedon OCT, Topography, B Scans, Auto Refractions, Fundus and Macula photos. I am also certified for performing VEP/ERG.
• I currently work hand and hand with Nextech and Forum. I would also assist Retina doctors on lasers.
• At this company I also jump in and help out with the front desk when needed and that involves checking a patient in and out for appointments, verifying insurance, calling rides, making there time hereenjoyable and friendly.
• Also making sure we have all the correct documents needed such as new patient paperwork, photo ID, insurance cards, and informing them of copays or possible out of pocket expenses before being seen. Medical Receptionist
Eye Site of Tampa Bay - Clearwater, FL
June 2015 to February 2017
My duties included but were not limited to;
• Checking over 100 patients in and out a day, cleaning all equipment, verifying insurances for patients, working withNextechand Excel, also working with premier.
• Collecting copay's, injection pays, and private pays.Everyday I worked in a extremely fast paced business.
Human Resources Manager
Allstar Animal Removal - Saint Petersburg, FL
July 2013 to November 2015
My duties included but not limited to;
• Scheduling over 15 states appointments, entering all payments into Quick-books, scheduling over 50 technician's jobs for the week.
• Maintain all customers complaints, concerns, and questions, filling out several spread sheets a day, confirming appointments and paperwork, answering over 100-150 phone calls a day.
• Scheduling all flights and hotels for training and traveling technician's.
• Scheduling all interviews for hiring managers, maintain a strict schedule for managers, technicians, and office employees.
• Posting all hiring ad's, calling possible candidates for positions needing to be filled. Receptionist
Eye Associates of Pinellas
October 2011 to July 2013
My duties included but not limited to;
• Answering over 400 phone calls day to day, and checking over 100 patients in and out a day.
• Cleaning all equipment.
• Verifying insurances for patients.
• Working with MDI, Prognosis, and working with premier.
• Collecting copay's, injection pays, and private pays. Everyday I worked in a extremely fast paced business.
Cashier
Five Guys
August 2011 to October 2011
My duties included;
• Taking customer's orders, cleaning all equipment after it was used, making sure the lobby and restrooms were clean at all times
• I was in a fast pace atmosphere directly dealing with all customer's efficiently.
• This includes opening/closing the store, preparing all food items for the day, cleaning everything at night for the morning crew, open/closing cash drawer. Cashier/Prep
Taco bell- I
February 2011 to July 2011
My duties included;
• Taking orders, cleaning all equipment after it was used, making sure customers were satisfied, cleaning the lobby and restrooms.
• Locking up at night after lobby closed, opening/closing the store,
• Preparing all food items
• Open/closing cash drawer.
Receptionist
Suncoast Pest
July 2009 to October 2010
My duties included;
• Accountable for filing all customer's contracts in correct county's/zip codes.
• I was responsible for putting on correct address and mailing all report cards to customers.
• Answering incoming calls and directing there call to the appropriate person.
• Making sure office was clean.
• Making copies and faxing when necessary.
Education
High school or equivalent
Dixie M. Hollins High School - Saint Petersburg, FL August 2007 to May 2011
Skills
• Quickbooks (4 years)
• Microsoft Office (6 years)
• Med Tech
• Medical Records
• CPR
• Data Entry
• Filing
• Customer Service Skills
• Microsoft Word
• Billing
• Receptionist
• EMR Systems
• Insurance Verification
• Medical Office Experience
• Medical Receptionist
• Medical Terminology
• Interviewing
• Administrative Experience
• Clerical Experience
• Human Resources Management
• Medical Billing
• Vital Signs
• Medical Coding
• HIPAA
• ICD-10
• Office Administration
• Medical Scheduling
• ICD-9
• Epic
• Patient Care
• Triage
• ICD-9
• Medical records
• ICD-10
• HIPAA
• Medical terminology
• Epic
• Ophthalmology
• Typing
• EMR systems
• Clerical experience
• Customer service
• Interviewing
• Human resources
• QuickBooks
• Cash register
• Cash handling
Certifications and Licenses
CPR Certification
Driver's License
Additional Information
Skills:
• Manage employees
• Quick book efficient
• Capable of high stressed positions
• Capable of all office tasks such as filing, typing, incoming and outgoing calls.
• Effectively manage multiple tasks.
• Taking customer's orders, and payment
Contact this candidate