Customer Service

M

Pamela Mcleroy

478-***-****

**************@*****.***

Andersonville, GA 31711

SUMMARY

References I have worked with the public since I was very young. My family owned and operated a convienance store when I was in school. I started out with my first official job at the age of 17. I stayed with that job for 6 years. I have worked in management at most of the jobs I have had over the last 32 years. I have worked as a cashier, an office personal, assistant manager, and manager over the years. I have handled many different jobs while working. I have knowledge of many aspects of business. I look forward to new opportunities.

SKILLS

Call center operations

Interpersonal skills

Quality assurance controls

Communicating with clients

Providing customer support

Call controlling

Quality control

System documentation

Call documentation skills

Administration duties

Invoice processing

EXPERIENCE

Call Center Representative

Americus, Georgia

THOMAS L CORDELLA ASSOCIATES/ May 2021 to Current

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Maintained strong call control and quickly worked through scripts to address problems.

Shift manager

JoAsh Inc/McDonald's Apr 2018 to Mar 2021

I do the daily and monthly paperwork

I make daily deposits

I make the work schedule for 40+ employees

I am ServSafe certified

I work with the public everyday

I handle customer service to make sure everyone has a great experience.

Managed daily cash intake by counting out registers and tabulating profits.

Helped employees accomplish tasks during peak periods.

Communicated with other shift managers to facilitate continuum of customer service.

Upheld company standards and compliance requirements for operations.

Coached employees on interactions with customers to drive exceptional service.

EDUCATION AND TRAINING

Phlebotomy Certification : Phlebotomy

Middle Georgia Technical College May 1998

Warner Robins, GA

CERTIFICATIONS

Organizational skills Advanced Cash Management Expert Data Entry Intermediate

Contact this candidate