Service Technician After Sales

Stephen Ochieng Kabasa

Warsaw, Poland +488******** ******.*******@*****.***

Education

****-**** ********** ** *******, Institute of Nuclear Science and Technology MSc. Nuclear Science

****-**** **i University

Bachelor of Science

Experience

2019-2020 Business Intelligence Officer : BURN Manufacturing USA LLC

• Supported the after-sales program through training and setup of a topnotch network of service station in East Africa and Somalia.

• Delivered research-based insight through data to meet current and future customer needs/expectations.

• Oversaw program monitoring, tracking and reporting services, including: Monthly after sales reporting. Managing and maintaining the warranty database, digital platforms

2017-2019 Assistant Sessional Lecturer, Department of Chemical science and Technology: Technical University of Kenya, Nairobi Kenya 2016-2018 After sales/Market Analytics Officer: BURN Manufacturing USA LLC

Providing daily oversight and coordination of aftersales program and service station network:

Provide ongoing training to service station representatives

Monitor and analyze service station performance;

Maintain SMS communication platform for stations 2012-2016 Graduate research assistant, Institute of Nuclear Science and Technology University of Nairobi, Nairobi Kenya

• Collections of plant, soil, water, sand, industrial products and rock samples

• Cataloguing and storage of collected samples

• Preparation of samples for analysis

• Organizing for daily and routine laboratory analysis sessions

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