Customer Service A Team
Resume:
Contact
STRENGTHS
Phone
************@*****.***
Oman
Address
CHAMATH MADUKA LENADORA
R e s t a u r a n t & E v e n t s M a n a g e r
Qualified & experienced hospitality industry professional with 15 years of proven work experience in Oman, UAE and Sri Lanka. Expertise in restaurant management, operations, administration, food
& beverage service, customer service, client relationship, guest servicing, staff supervision and coaching.
Experience
Led a team of banquet & Restaurant staff in creating the platform for all meetings, social functions and deliver quality service in Food & Beverage outlets. Managed a team of 20 + employees, providing training and coaching to improve performance
Effectively monitored daily operations of the Banquet Set-Up department resulting in all spaces being set to the Meeting Planners specifications and ready for guests arrival Collaborated with the Executive Chef to develop events menus and enhance food offerings
Implemented cost-saving measures resulting in a decrease in food and beverage costs Training and developing staff to perform according to hotel standards; Ensuring that the day to day revenue income outweighs the previous year’s revenue Oversee and ensure smooth daily operations
Successfully implemented innovative marketing strategies, including themed nights such as Omani Sabla Night and Delhi Lahori Night on Wednesdays, resulting in increased footfall and enhanced overall restaurant visibility. Demonstrated skills in promoting and managing themed events to drive customer engagement. Managed daily F&B operations resulting in improved efficiency and productivity. Supervised a team of 15+ employees, ensuring compliance with health, safety, and hygiene standards.
Implemented new service standards resulting in a 10% increase in guest satisfaction ratings.
Prepare administrative reports, duty rosters, vacation and public holiday schedules. Handle guest comments and complaints and monitor guest satisfaction levels A home-based food business initiated to resolve the income impact caused by COVID19 pandemic.
Restaurant & Events Manager
Restaurant Manager/ Assistant Restaurant Manager
Founder / Owner Fusion Food Takeaway and home delivery 2021 - Present
2016 - 2021
2019 - 2020
Sheraton Oman
Sheraton Oman
Fusion Food Sri Lanka
Phone: 009**-********
Email : ************@*****.***
Reference
Ensured 100% accuracy in room
set-up and inventory management
LEADERSHIP
ATTENTION TO DETAIL
Menu planning, Quality control
Training and development
Event planning
Team management
Budgeting and cost control
Vendor management
Manager of the year 2022
Opening a new restaurant. Sky
Lounge Sri Lanka
SKILLS
ACHIEVEMENTS
2007 - 2015
Al Manzil Hotel ( EMMAR) Dubai
F&B Operations Executive, Restaurant Supervisor, Waiter 2005 - 2007
Gall Face Hotel Colombo. Sri Lanka
Waiter
Led a team of 10 to exceed sales targets by
20% in Q2 2023.
CUSTOMER SERVICE
Led team of 10+ to achieve 100%
customer satisfaction rate
LANGUAGES
English Fluent
Sinhala Native
Hindi intermediate
Arabic Beginner
ON REQUEST
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