Customer Service Data Entry

RAMONA L. YOUNG-TEOUDOUSSIA, MBA

Sauk Village, IL 60411 ******.*****@**********.***

312-***-**** linkedin.com/in/ramona-young-teoudoussia-6257b821/

Summary

Self-motivated, results-oriented management professional with experience in service environments including insurance and banking. Proven success executing customer service and offering a diversified background encompassing skills related to sales, organizational management with keen ability in customer relations management. Known for an unwavering commitment to customer service and building productive relationships.

Management Leadership Customer Service Training Product Knowledge Sales Data Entry

Critical Thinking Time Management Microsoft Word Excel

EXPERIENCE

Rollins One, Inc. Kankakee, IL December 2022 – September 2023

Commercial Account Manager

Develop and build B2B account base by prospecting for new customers, cold calling, conducting needs analysis and providing solutions for existing customers.

• Manage and grow local and national Key accounts relationships in assigned territory increasing business opportunities.

• Establish and strengthen relationships with decision makers, a key success factor in moving complex opportunities threw a lengthy sales cycle.

• Address customer service inquires in a timely and accurate manner. Providing the ability to create and deliver presentations tailored to the customer's needs and delivering recommended solutions.

• Consolidate information into proposal format, maintain and update CRM daily managing weekly projections.

JPMorgan Chase, Chicago, IL October 2016 – April 2022

Transaction Processing Manager

Managed and oversaw the daily workflow effectively focusing on process management through established metrics with emphasis on quality, productivity, and service of 20 employees, 3 team leads and 2 supervisors.

• Provided coaching, performance reviews, and handled complex employee issues. Led daily employee huddles and presented daily throughput and metrics in staff meetings.

• Created highly engaged associate environment through recognition incentives and career development propelling a 12% increase in productivity and quality.

• Ensured bank guidelines, risk procedures and internal audits were followed and completed.

• Reconciled cash, managed projects and worked cross-functionally with all lines of businesses igniting a marked improvement in risk compliance, contributing to highly rated external audits.

• Achieved JPMorgan Chase 2019 Portrait Award for Customer Excellence.

Transamerica Agency Network Insurance Company, Burr Ridge, IL April 2015 - October 2016

Sales Manager

Recruited, hired and trained new staff for team support and coached newly appointed agents.

• Reached targeted sales goal.

• Developed and maintained loyal client base to increase sales volume by 20% made cold and warm calls to generate new sales. Handled and resolved customer complaints regarding a product or service.

• Received commendation from senior manager for encompassing a winner’s attitude and taking customers seriously.

Ramona L. Young-Teoudoussia, MBA ******.*****@**********.*** Page Two

United Insurance Company of America, South Holland, IL July 2011 - April 2015

Staff Manager

Managed and maintained a staff of six insurance sales agents by recruiting, selecting, and training employees.

• Accomplished results by enforcing productivity standards and providing quality customer service.

• Received the 2012 Kemper Presidents Sales Award.

Therafin Corporation, Mokena, IL September 2010 - July 2011

Sales and Marketing Assistant

Provided overall sales, administrative, customer service and marketing support to sales team.

• Assisted in the preparation of marketing material and catalogs, resulting in 10% of new business.

• Established, coordinated, and maintain all community resources.

Constellation New Energy, Chicago, IL February 2009 - September 2010

Business Development Analyst

• Tracked, monitored, and reported on deal activity and deftly maintained all databases.

• Acted as a liaison between general departments of the organization resulting in the alignment making necessary procedural changes and acting as a point of contact for all agencies.

ADDITIONAL RELEVANT EXPERIENCE

Asset Intelligence/Installation Technician, GE Electric Company, Chicago, IL

Intermodal Rail Services, Customer Services, GE Electric Company, Chicago, IL

EDUCATION PROFESSIONAL DEVELOPMENT

Master of Business Administration, University of Arizona Global Campus, Chandler, AR

Bachelor of Arts, Economics, Management and Sociology, Beloit college, Beloit, WI

Paralegal Certificate, Roosevelt University, Chicago, IL

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