Customer Service Business Performance

ENDASHAW TASUMA

619-***-**** *********@*****.*** San Diego, California 92115

PROFESSIONAL SUMMARY

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

SKILLS

Excellent communication skill Ethical Hacking Proficiency in responding to the security incident Security tools mastery, splunk, IBM Q radar, crowd strike Technical proficiency Ability to work with team Fast learner Intrusion Detection Incident Response Security Analysis EXPERIENCE

SOC ANALYST

Cydeo, January 2024-Present

Assist with cybersecurity day to day activities, and Monitoring security alerts from various security tools and technologies like SIEM(QRadar), Splunk, IDS/IPS, firewalls and antivirus softwares

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Investigating offenses that generated on QRadar and Crowdstrike falcon, and create tickets on Jira, and then assign to my L2 analysts

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Collaboration and Communication: Work closely with other SOC team members, IT staff, and other departments to ensure a coordinated response to security incidents

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• Documentation and Reporting: Document security incidents, actions taken, and findings

• Prepare and deliver detailed incident reports to senior analysts and other stakeholders. DRIVER, San Diego

Uber, December 2014-Present

• Transported clients to their destinations safely and on time, assist with any luggage

• Delivered goods and services to customers on time and in excellent condition

• Demonstrated professional conduct with clients and families to do delivery outstanding customer service. UTILITY WORKER, San Diego

HMSHost at San Diego international airport, January 2010-Present

• Complied with safety protocols and procedures when working with utility systems

• Collaborated with other workers in completing tasks efficiently

• Operated necessary machinery and equipment in a safe and efficient manner

• Documented all inspections, repairs, and maintenance activities accurately. EDUCATION

ASSOCIATES OF SCIENCE IN CYBERSECURITY, San Diego, California San Diego city college - San Diego, California, August 2023 Relevant Coursework

A+ certification training Intro to Info Security

Windows Desktop Administration

Windows Infrastructure Admin

Network +Cert Training

Cloud+ Certification Training

Security+ Cert Training

Linux administration(Linux+) CySA+ Cert Training

Ethical Hacking and Pen Testing

Intro to Computer Forensics

CERTIFICATIONS

• Cybersecurity • Hacking pro.

• Cydeo training and practice

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