Customer Service Manager
Resume:
Christine Simpson
Customer Service Manager
Shreveport, LA 71109
******************@*****.***
Customer service management role in fast paced environment, where managing, leading and assuming responsibilities of all customer care activities and services, will ensure that the organization has broad- based, satisfied clientele.
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Variety Wholesalers Inc./Roses Discount Store-Shreveport, LA May 2024 to Present
To ensure that the daily operations of the store is running correctly. That my store is well staffed .So that customers can have a great shopping experience. Opening an Close store .An alway ensuring that all money handling an paper work is in order
Shift Manager/Key Holder
DSW-Designer Shoe Warehouse-Shreveport, LA
January 2024 to May 2024
Basic job duties where to help store management, accounting, documentation of the daily business. Opening an Closing store. Keeping account of shipping an receiving of merchandise coming in an going out for shipping.
Sales Associate
Dillard's, Inc.-Bossier City, LA
September 2023 to January 2024
To assist customers with there choices in clothing, shoes etc. Custom orders return items an anything that the customer need help with.
IT Technician
GDIT-Bossier City, LA
November 2018 to March 2021
Assist customers in resetting there passwords an routing in remotely to fix there computer. An also to Assist in program issues on there computer
Customer Service Manager
Lowes Home Improvement-Shreveport, LA
March 1999 to November 2015
Providing excellent interpersonal and personal customer service. Oversaw daily activities and supervised a team of Customer Service Representatives.Solved all major customer problems/queries that subordinates were not able to solve earlier.
Trained and supervised customer service professionals to ensure optimum satisfaction of clients. Managed a team of Client Services Associates that focused on meeting Customer Service efficiency and quality standards.
Led the process of hiring customer service representatives. Cash handling, financial and billing reports.
Reconciliations. Faxing, filing, answering phones, and general office duties. Education
Diploma in General Studies
Southwood High School - Shreveport, LA
August 1988 to May 1991
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
• CLERICAL (Less than 1 year)
• CMS (Less than 1 year)
• Customer service
• Front desk
• Supervising experience
• Sales
• Cash handling
• Cash register
• Retail sales
• Team management
Additional Information
SKILLS
Multi-Line Phone System, Microsoft Word, Microsoft Excel, Microsoft Outlook/Email, Organizational skills,
Telephone skills, Customer service, Multi-task Management, Type 50wpm, 10 key calculator Skills:
Able to handle all duties regarding to clerical and customer service. Excellent communication skills, personal and interpersonal. Ability to work independently and under pressure.
Advanced proficiency in the use of Microsoft Office, ( Microsoft Word, Microsoft Excel, Power point, and Outlook).
Able to do other duties as assigned.
Contact this candidate