Customer Service Administrative Assistant

Beth Burbank

*** *. **** **.

Rutherfordton, NC *8139

Home: 828-***-****

****.*******@********.***

Summary

I am a friendly and energetic person, looking for a new career, in which I can help others.

My husband and I own and operate a small restaurant in a small town. We purchased it in 2018 and were able to expand the business into a larger location last October. We have worked in all aspects of the restaurant, such as hiring, training, day to day management of our staff, ordering and customer service.

I also have several years of experience in management as well as in child care and administration. I also worked in Insurance support services for a district office for 5 years, and in the banking industry and as an administrative assistant. I would love to learn more about this great opportunity. Thank you for your consideration.

Core Qualifications

•Teaching, tutoring and counseling

•Active participation in daily routine, including daily preparation of curriculum and other daily tasks.

•Tailoring curriculum plans

•Classroom management

•Helped to create positive learning environments in all settings.

•Learning style assessment

•Effective listening

•Creative lesson plan development

•Interpersonal skills

•CPR/First-aid certified

•Behavior modification

•Positive reinforcement

•Active listening skills

•Management of daily routine

•Recruiting and training new staff

•Hands-on, active participant in projects and in teaching new staff and clients

Achievements

Administration

●Worked to expand a preschool from 72 students to 84 children, maintaining 95-100% enrollment four of five years that I was the Director.

● Established and maintained an outstanding reputation in the community and ran solely off of “word of mouth” marketing.

●Managed an afterschool program which resulted in steady growth as well as the reputation as trusted and respected program

•Trained new insurance agents on rules, regulations and procedures

•Created and managed a system of re-underwriting homeowners and auto policies to create more profitability

•Created and managed program for life insurance agents to produce and issue additional life insurance policies

Material Development

•Created curriculum to create a faith-based, character-building and educational experience Curriculum Design

•Designed, developed and implemented daily lessons for 30 students ages 5-12 and also for preschoolers ages 1-4years

Team Building and Leadership

•Created collaborative classroom experience through team building and character building activities.

•Supported and trained new and existing agents to work together and support one another

Training:

•Delivered training modules to new and existing Insurance agents to ensure smooth adoption of new program.

•Trained and supported new agents and customer service staff in policies and procedures, rules, and

•Regulations.

Professional Experience

Preschool Director

February 2013 – June 2017

Independence Hill Weekday Preschool- IHBC- Huntersville, NC

•Recruit, hire and train teachers

•Market preschool to the public, virtually and in person

•Create Curriculum with a biblical basis that is age appropriate for each class

•Create and follow budget

•Make changes in staffing or curriculum as needed

•Collect and record all tuition payments

•Create and update staff and parent manuals

•Daily communications with parents and staff

•Daily devotions and prayer with staff

•Overall supervision of preschool

Transition – to- Kindergarten Teacher

January 2012 to 2013

Dilworth Child Development Center – Charlotte, NC

•Daily preparation of daily curriculum and schedule

•Management of classroom

•Focus of life skills, social, emotional and educational, including reading and math skills needed to be successful in life.

•Weekly and monthly assessment of children’s’ social, cognitive, physical, and reading/writing growth.

•Correspondence and daily interactions with staff and parents.

•Foster a positive learning environment

•Encourage children to learn and grow

After School Director

January 2009 to June 2011

Assurance United Methodist Church – Huntersville, NC

•Recruited and hired teachers

•Marketed and promoted new after school program within the community and CMS schools

•Created and implemented curriculum for 30 children ages 5years to 12years

•Management of daily routine including discipline and positive reinforcement

•Liaison between program and CMS schools, busing and other functions

•Completed payroll and budgeting for the program

•Grew the program from 8 children to 30 children

Preschool Teacher

August 2006 to December 2008

Central Weekday School – Asheville, NC

•Foster a positive learning environment to develop skills needed for kindergarten

•Focus on the development of gross and fine motor skills

•Assess student progress to determine kindergarten readiness

•Empower each child to reach their potential

•Encourage positive interaction with peers

•Develop curriculum for 4 and 5 year olds including, Life skills, academic skills, art projects, pre-reading, pre-math.

•Daily preparation of seasonal or theme based centers, art projects and group time.

Pre-Kindergarten Director

March 2005 to December 2005

Covenant Community United Methodist Church – Asheville, NC

•Responsible for management of 35 volunteers for childcare

•Management of 3 paid staff for Sunday Morning Sunday School and childcare

•Responsible for development and promotion of Pre-K Sunday School and childcare.

•Assisted in the development and implementation of a structured faith based curriculum focused on Kindergarten preparation.

Preschool Director

March 2005 to December 2005

Lil' Miracles Preschool Covenant Community Unite– Asheville, NC

•Marketed and developed new preschool program in my church

•Leader of a Pre-K summer camp program with 6 teachers and 35 kids

•Supervision of 5 staff and 16 children ages 9 mo. to 5 years

•Responsible for all administrative duties associated with the management of the preschool including but not limited to; payroll, staff reimbursement, scheduling, curriculum development and training.

Education and Training

University of Mary 2000

Fargo Bismarck, ND

Business Management

Bachelor of Science

North Dakota State University

Fargo, ND

Health and Nutrition

Completed several health, nutrition and exercise physiology classes over a 2 year period before changing my major to business management

Certifications

CPR/First Aid Certified by American Red Cross

Community Involvement

Currently

•Volunteer with City Church Charlotte

•Mentoring children in the 3rd grade at Merry Oaks Elementary - as needed

Past Involvement

•Speak Up Magazine

•The Sandbox - helped with transportation and gift bags for "An Evening of Stars" - Prom event 9-11

•Volunteered with Asheville Buncombe County Community Ministries Women's Shelter- cooked Sunday morning breakfast for the women and children and brought them to church 2006-2008

•Volunteer at Highland Christian Church - Asheville

•Volunteer at Covenant Community Church - Asheville

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