Human Resources Customer Service
Resume:
Jorgeluis Hinojosa
Retired seeking Part Time job.
San Antonio, TX 78201
*********@***.***
Customer service,Human Resources offering, recruitment, interviewing, hiring and retention. Authorized to work in the US for any employer
Work Experience
Human Resources Specialist
SPI Rentals - San Antonio, TX
August 2017 to October 2022
Management offering challenge, and advancement based on performance. Summary of Qualifications.
• Transitional Housing Veterans/Homeless
• 20 Years experience in Social Services
• 20 Years experience HR/Recruitment, hiring/retention. UI /Compliance.
• Reach out to applicants, schedule and complete initial interview
• Responsible for completing all employees’ onboarding, pre hire and post hiring process
• Complete all employee files (use Adobe or DocuSign) and upload them in Axis care
• Ensures that all employee files upon hire and ongoing are update- to- date in Axis care and ensure that all employees
documents are in compliance to the agency polices
• Complete and submit Unemployment (UC)forms
• Complete and email employee’s Separation and client’s Discharge letters
• Responsible for the initial management of employee grievances unresolved at the location level.
• Email all new hire direct deposit and payroll document to the payroll manager to enter them to payroll
• Reviews staff paperwork for accuracy/completeness to ensure medical records and other employee paperwork are up to date.
• Organize and participate in QA and Compliance Committee program
• Actively encourages employee recognition program
• Assists the Agency Director in preparing for audits or license surveys as requested
• Work with the team to write employee disciplinary action
• Prepare complaints on retention and forwarding complaint log to QA Committee.
• Reviews staff paperwork for accuracy/completeness to ensure medical records are up to date.
• Submits written time requests 2 weeks or more in advance of planned time off.
• Cooperates with Agency director and other supervisors, including consumers/family members, caregivers, and other team members effectively and professionally
• Is self-reliant and plans appropriately.
• Shows interest, asks questions, seeks information and able to accept corrective criticism Lead Case Manager
CHRISTIAN SENIOR SERVICES (Meals On Wheels) - San Antonio, TX February 2008 to August 2021
Responsible for assessing clients of need and condition of surrounding relevant to determination of eligibility for home delivered meals program.
Identify available resources to make the necessary referrals) to support clients as appropriate. Work closely with other caseworkers to coordinate assessments, documentation including filling out their Medicare/ Medicaid.
Responsible for all continuing education, and training of all caseworkers. Advocate for seniors, and their needs by making daily referrals.
Maintain all aspects of the client's files; completing assessment and related paperwork, follow-up on required documents.
Communicate with clients and family/support system on any issues that may arise with the client's condition, program status or referrals) made within agency confidentiality policies. Home visits to assess conduct a total assessment, to identify all client's needs, including making referrals for Utility
Asst, Food bank, SAWS, Project Mend, Housing, ETC.
• Responsible for 450 clients on the West Side of town.
• Responsible for seeking new agencies, and attending meeting, and setting up presentations for agency.
• Outreach/Recruit Seniors that meet the agency demands. Lead Case Manager
Project Quest - San Antonio, TX
January 2001 to January 2008
Identification of demand occupations, outreach, recruitment, comprehensive applicant assessment, academic
Education
Real Estate background in Human Resource /Social Services Texas Southmost/San Antonio College - San Antonio, TX September 1992 to November 1994
Skills
• Case Management (10+ years)
• Documentation (10+ years)
• problem solving (10+ years)
• Management (10+ years)
• Property Management (10+ years)
• Accounts Payable (3 years)
• credit
• Word (10+ years)
• Accounting
• Customer Service (10+ years)
• Microsoft Word (10+ years)
• Office Management (10+ years)
• Onesite
• Marketing
• Excel
• Asset Management
• Financial Management
• Meeting Facilitation
• Senior Care
• Financial Report Writing
• Social Work
• Human resources management
• Event Planning
• Forecasting
• Recruiting
• Accounts Receivable
• Budgeting
• General Ledger Accounting
• Research
• Sales Management
• Microsoft Excel
• Spanish
• English
• Google Suite
• Time Management
• Quality Control
• Microsoft Office
• Microsoft Outlook
• Data Entry
• Public Speaking
• Merchandising
• Quality Assurance
• Multilingual
• Leadership Experience
• Financial Services
• Customer Relationship Management
• Fair Housing Regulations
• Personal Assistant Experience
• Negotiation
• Pricing
• Bank Reconciliation
• Teaching
• Sales
• Interviewing
• Windows
• Addiction counseling
• Motivational interviewing
• Behavioral Therapy
• Workers' compensation
• Driving
• Van driver
• Bilingual
• Benefits administration
• Classroom experience
• Developmental disabilities experience
• Adult education
• Training & development
• Google Docs
• Crisis intervention
• Safety plans
• Nutrition
• Journal Entries
• Group Therapy
• Conflict Management
• Communication skills
• Computer skills
• Cognitive Behavioral Therapy
• Typing
• HVAC
• Child & Family Counseling
• Mental Health Counseling
• Account Reconciliation
• Payroll
• Tax Experience
• Documentation review
• Medical terminology
• iOS
• Social media management
• Business development
• Sourcing
• Employee orientation
Certifications and Licenses
CPR Certification
Assessments
Supervisory Skills: Motivating & Assessing Employees — Familiar April 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Familiar
Written Communication — Completed
April 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed
Filing & Organization — Completed
April 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Completed
Work Style: Reliability — Completed
May 2020
Tendency to be dependable and come to work
Full results: Completed
Work Style: Conscientiousness — Proficient
June 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Verbal Communication — Completed
May 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Completed
Logic & Critical Thinking — Completed
April 2019
Using logic to solve problems.
Full results: Completed
Attention to Detail — Completed
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Sales Skills: Influence & Negotiation — Completed
April 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Completed
Delivery Driver — Completed
May 2020
Interpreting instructions, reading maps, and solving problems. Full results: Completed
Customer Service — Completed
May 2020
Identifying and resolving common customer issues
Full results: Completed
Call Center Customer Service — Completed
May 2020
Applying customer service skills in a call center setting. Full results: Completed
Customer Focus & Orientation — Familiar
June 2020
Responding to customer situations with sensitivity Full results: Familiar
First Aid — Familiar
June 2020
Treating common medical emergencies
Full results: Familiar
HR: Compensation & Benefits — Completed
July 2020
Knowledge of compensation and benefits programs
Full results: Completed
Written Communication — Completed
August 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Completed
Case Management & Social Work — Completed
July 2020
Prioritizing case tasks, gathering information, and providing services without judgment Full results: Completed
Management & Leadership Skills: Impact & Influence — Completed September 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Management & Leadership Skills: Planning & Execution — Completed June 2020
Planning and managing resources to accomplish organizational goals Full results: Completed
Customer Service — Completed
May 2020
Identifying and resolving common customer issues
Full results: Completed
Verbal Communication — Completed
July 2020
Speaking clearly, correctly, and concisely
Full results: Completed
Call Center Customer Service — Completed
May 2020
Applying customer service skills in a call center setting. Full results: Completed
Attention to Detail — Completed
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Work Motivation — Highly Proficient
May 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Teamwork: Interpersonal Skills — Familiar
September 2020
Responding to challenging team situations at work
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Notary Republic
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