Quality Assurance Customer Service
Resume:
Tonya Ehigie
***********@*****.***
Results driven and accomplished professional with extensive skills and experience in Customer Relations and Sales Support. Key Qualifications
● Inventory Management
● Quality Assurance
● Office Administration
● Problem Solving Skills
● Employee Development
● Strategic Planning
● Policy Improvements
● Knowledge of Service
● Detail Oriented
● Interpersonal Skills
● Time Management
● Microsoft Office
Professional Experience
Executive Director 03/2023 – Present
Tonya’s Calling Non-Profit – DFW, TX
● Assemble basic standards for flexible and adaptable location set-ups for distributing goods to the homeless.
● Establish and maintain collaborative working relationships with community resources.
● Provide referrals to agencies and service providers based upon the goals and objectives mutually agreed upon meeting individuals needs.
● Advocate for individuals with agencies to minimize barriers for those receiving needed services.
● Follow up with agencies to ensure that referred individuals receive and access necessary services in a timely manner.
● Generate reports such as donations and financial status per month and set up meetings for volunteers.
● Conduct writing towards grant awards.
● Develop a clean space to receive donated goods to distribute.
● Gather with volunteers to prepare for event set up, cook food, gather donated goods, prepare materials to pass out.
● Announce, create event flyers, and market event dates for locations throughout the community to serve and support.
● Successfully scheduled community service days and continue to schedule throughout upcoming months in advance. Medical Release of Information 07/2021 – Present
Customer Service, Requester Services – Hurst, TX
● Responsible for fielding client inquiries regarding release of information (ROI) requests for patient medical records while maintaining consistent service standards.
● Provides issue resolution, status updates concerning requests for medical records, and post corrective actions in the corporate database.
● Receive inbound phone inquiries from requester clients regarding patient medical records. Manage client concerns and questions regarding status of requests, invoice/fee issues, request remediation, etc.
● Maintain and ensure positive relationships with clients (hospitals) and ROI requestors (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor's offices, and others).
● Process incoming correspondence in response to outstanding issues related to ROI fulfillment. Maintain strong knowledge of HIPAA, HITECH, state/federal rulings and statutes, as well as client requirements and nuances.
● Participate in weekly customer service meetings to assess, discuss and analyze trends, training opportunities, skill enhancement and client/requester issues. Performs other duties as assigned by management. Event Services Coordinator 12/2021 – Present
Best Western – Euless, TX
● Answer phone calls and assist internal and external guests with requests.
● Run daily reports updating Log Entry.
● Conduct correspondence directed by managers as needed, filing, faxing and distribution of incoming/outgoing mail.
● Data entry using company software, Microsoft Word and Excel.
● Assist the Event Manager upon request with setting up transportation, amenities, vouchers, etc.
● Responsible for initiating/making changes to the Banquet Event Orders.
● Make travel arrangements, perform other general office duties, and assist on special projects as needed. Tonya Ehigie
***********@*****.***
Lead Front Desk Clerk 05/2016 – 09/2021
LaQuinta Inn & Suites by Wyndham – Euless, TX
● Greeted, registered and assigned rooms to guests. Made and confirmed reservations of guests in the hotel computer system.
● Observed staff performances to ensure adherence of hotel policies and established operating procedures.
● Trained over 10 employees of the front desk functions within a four year duration.
● Successfully worked with the Hotel Operations Manager to ensure the set target for brand audit is achieved.
● Keep records of room availability and guest accounts manually or with software.
● Achieved customer satisfaction rating of 95% within first six months upon hire, exceeding corporate target. Customer Service Representative 02/2014 – 07/2021
Centralized Showing – Euless, TX
● Maintain a high customer service, earning a 100% rating in categories of: communication skills, listening skills, problem resolution and politeness. Acknowledged as “Total Quality Guest Service Professional.”
● Explain services, prices and answer clients questions and concerns. Advise customers regarding matters and resolve disputes.
● Schedule appointments for real estate agents or brokers to meet with prospective customers or for customers to attend sales presentations.
● Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations. Extended Resume & Excellent References Available Upon Request
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