Customer Service Representative
Resume:
TWILEY MACK Martinez, GA *****
*********@*****.***
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Customer Retention Strategies
Service Quality
Charting and Clinical Documentation
Supporting Medical Patients
Good Telephone Etiquette
Critical Thinking
Front Counter Customer Service Representative • GSP Transportation Augusta, GA • January 2022 to Current
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Maintained accurate and current customer account data with manual forms processing and digital information updates.
Managed multiple tasks in high-volume environment. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Worked flexible hours; night, weekend, and holiday shifts. General Office Assistant • A&T Trucking
February 2017 to Current
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Processed invoices and expenses to facilitate on-time payment. Managed multiple projects simultaneously using organizational and analytical skills. Coordinated pickups and deliveries across the country. Monitored dispatched calls and took action to resolve and correct potential problems. Completed clerical tasks such as filing, copying and distributing mail. Personal Care Aide • Merry Maids
September 2016 to January 2017
Maintained clean, safe and well-organized patient environment. Assisted clients with daily living needs to maintain self-esteem and general wellness. Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping. Developed rapport to create safe and trusting environment for care. Monitored progress and documented patient health status changes to keep care team updated.
Health Services Technician • Gracewood State School and Hospital January 1998 to July 1999
Provided in-depth support to executive staff in regards to healthcare programs and administration.
Performed scheduled patient safety checks and documented results to establish patients' well-being.
PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Applied de-escalation and limit-setting techniques to promote patient cooperation. Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Twister Operator • Beaulieu
September 1997 to December 1997
Replenished supplies with full packages to keep production moving smoothly. Tended to as many as 207 machines at once, monitoring operations and adjusting settings to maintain production levels.
Evaluated completed products to identify errors and verify conformance with production tolerances.
Notified supervisors or mechanics of equipment malfunctions. Health Services Technician • Augusta State Medical Prison February 1996 to July 1997
Provide criy care in a prison setting.
Collected vital signs and assist with medical treatments. Assisted with baths and meals.
Charted data of inmates health and meal plans.
Cashier and Floral Assistant • Kroger
June 1989 to July 1991
Processed returned items in accordance with store policy. Properly verified customer identification for alcohol or tobacco purchases. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Created floral arrangements in the Floral Department. Department Manager • Sky City
June 1988 to August 1989
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Promote products with microphone promotions in the store. Certification - Dialysis Technology • Aiken Technical College Graniteville, SC
Certificate - Clinical Medical Assistant • The Academy of Allied Health Augusta, GA
Certificate - Phlebotomy • The Acedemy of Allied Health Augusta, GA
Certification - Phlebotomy And Nursing Assistant • Aiken Technical College Graniteville, SC • 1994
EDUCATION
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