Customer Service Store Team

LS Laurie Schlageter

Brockport, NY ***** 585-***-**** ******@***.***

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PROFESSIONAL

SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

SKILLS Marketing Initiatives

Team Building

Promotions and Event Planning

Conflict Resolution

Excel, Word, Power Point,

Publisher

InDesign, Illustrator, Canva

WORK HISTORY DIRECTOR OF STORE OPERATIONS 01/1998 to 12/2023 Goldwell NY Rochester, NY

Facilitated set up, hiring and training of new Store Team Members Implemented new process and identified ways to improve effectiveness Managed inventory, cash control & responsibilities Managed store team in fast-paced environment through open communication & positive feedback

Wrote Goldwell NY Store Team Handbook

Scheduled multi–Store Charity Events

Coached Store Teams in product knowledge, sales incentives, selling techniques, including upselling techniques

Hired & trained new Team members on proper protocols & customer service standards

Developed & implemented successful staff incentive programs to motivate employees

Scheduled & executed annual Store Team sales & motivational retreat MARKETING DIRECTOR 01/1998 to 12/2023

Goldwell NY Rochester, NY

Designed bi-monthly Sales a Education Magazine

Devised marketing plans using, print advertising

Created content and promotional materials to drive engagement and conversions

Deployed well-coordinated campaigns, events and public relations strategies to promote brand

Facilitated hair color competition throughout NYS

Assisted in many Professional Hair and Trade shows All print materials, Posters Signage, Sales & Education books EDUCATION Career Path, Rochester NY

Management

Advanced Management training

How to deal with difficult people

Conflict Resolution

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