Customer Service Patient Care
Resume:
Demetris Bernard
**** **** ** ***** ****, AL ****1 ***************@*****.***
Successful customer service representative with over 15+ years’ experience. Energetic team-player experienced working in high-volume medical practice environment. Skilled in marketing and sales with strong knowledge of medical terminology and prescriptions for a wide range of treatments. Self-starter with 3+ years of experience working in a remote environment.
Work Experience
Patient Care Coordinator
(Contract)
Arise Platform
D & Y Logistics, LLC - Grove Hill, AL October 2023 to Present
1.Assist customers with a warm and professional attitude when they call in.
2.Assist patients with registration which includes dependents.
3.Assist patients with the patient portal on the app or website.
4.Schedule virtual or phone consultations through chat or phone.
5.Always follow the HIPPA policy.
Patient Care Coordinator
(Contract)
Optum Rx - Alorica
September 2022 to May 2023
1.Answer incoming calls from patients and pharmacy.
2.Ensure complete and accurate registration which included insurance.
3.Educate patients and family members about health conditions, medication, insurance benefits, and instructions.
4.Provided medical information to financial institutions.
5.Always maintain professionalism and treat patients with respect.
Secretary/Receptionist
Top Notch Transit - Moundville, AL July 2020 to May 2021
1.Meet and Greet Customers.
2.Answering and screen calls.
3.Update paperwork, maintain documents, and word processing.
4.Scheduling Meetings
5.Dispatch and write invoices.
Cashier/Customer Service
Gulf Fast Track - Grove Hill, AL
October 2019 to May 2020
1.Meet and Greet Customers
2.Customer Service
3.Cashier
4.Taking Orders
5.Cleaning Store
6.Managing Other Workers
Unemployment
December 2008 to December 2016 1. Unemployed Due to Health Issues.
LPN (Licensed Practical Nurse)
Family Medical Thomasville - Thomasville, AL
April 2006 to April 2008
1.Interview Patient and Record Medical History
2.Take Vital Signs
3.Assist Doctor
4.Answer and Return Patient's Call
5.Input Information into Computer
6.Draw Labs
7.Give Injections
LPN (Licensed Practical Nurse)
Mobile Infirmary Medical Center - Mobile, AL
January 2004 to February 2006
1.Ensuring Patient Care
2.Taking Vital Signs
3.Starting IV's and Giving Medicine
4.Taking Doctor's Orders
5.Transporting Patients
6.Working Closely with a Team
Education
Some College in Nursing
Alabama Southern Community College - Thomasville, AL
August 2000 to December 2001
Diploma in Medical Assistant
Capps College - Mobile, AL
January 1998 to December 1998
High school diploma
Clarke County High School- Grove Hill, AL
August 1991 to May 1995
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