Customer Service Representative

Demesha Grigsby

**** ********* **. · Atlanta, GA 30354 · **************@*****.*** · 770-***-****

Qualifications Summary

Highly personable Customer Service Representative with over fifteen years of experience in, telemarketing, marketing, collections, sales processing, and call-center operations.

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Expertise in resolving escalated customer service issues.

Secured company achievement awards for delivery of exceptional customer service.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint).

Professional Experience

Customer Service Representative (2010 -2020)

Serve as Customer Service Rep. for a major resort company with over 45 different resorts destinations.

Contributed to making sales and staying consist with numbers.

Satisfied customers over the phone with directions, rate quotes, and free gifts.

Also went for support to promotional events.

Abx Air – Hapeville, Ga.

Package Handler (2009-2010)

Worked in a mail sorting type of environment

Sorted packages for mailing and shipping purposes

Worked on assembly line

Also did picking, packing, shipping and inventory

Bluegreen Resorts – Atlanta, Ga.

Customer Service Representative (2008 -2009)

Serve as Customer Service Rep. for a major resort company with over 45 different resorts destinations.

Contributed to making sales and staying consist with numbers.

Satisfied customers over the phone with directions, rate quotes, and free gifts.

Also went for support to promotional events.

GPC Staffing – Doraville, Ga.

Collections (2003-2005)

Provided service to both inbound and outbound customers. Processed service orders, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity.

Checked personal accounts for a private law firm.

Achieved perfect score on all phone monitors throughout tenure.

Discussed balances and payment plans.

Education and Training

Southwest Dekalb High School, Decatur GA Diploma,2000

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