Customer Service Social Media

Jeanette P Tucker

Objective

A position where remote and office experience, skills, and positive attitude will be mutually beneficial.

Professional Skills

B2B Print and Digital Sales

Builds and maintains relationship/rapport with all level business owners/marketers/agencies

Strong, Assertive Closer

Team leader, developer, trainer

Expert Rebuttal Skills

Experienced in Social Media, SEO, SEM, Programmatic, PPC, and Keyword Sales/Marketing/Packaging

Customer Service

Keeps customer satisfaction and loyalty a priority

Friendly, outgoing, and courteous at all times

Effective conflict resolution skills

Computer Knowledge

Experienced in Word, Excel, PowerPoint, Salesforce, as well as other CRM software.

Quick learner and willing to learn other programs as needed

Sales/Marketing

Meets Deadlines

Meets and exceeds quotas as well as personal goals. Award winning!

Experienced in multiple account management, acquiring new accounts, and account retention

Effective team player/leader/manager skilled in building, training and motivating a strong team to increase the company bottom line

Experience

Consultant

Domestic Consultant

07/11-Current

Advise my multiple clients on all things domestic.

Consult decorative ideas for their home within a set budget.

Help create meal plans based on each person’s dietary needs and or preferences

Help my clients with household chores such as cooking, cleaning, and planning family events.

Creativity Enthusiasm and Organizational skills are a must in my business, and I love the feeling of accomplishment I get from completing each task to perfection.

My clients appreciate my meticulous nature

100% of my business has been based on word-of-mouth advertising

UPS Temp Assignment

Payroll Associate

11/2023-01/2024

Processed and mailed payroll check to employees during peak season

Audited union dues and made adjustments according to Union rules and company policies.

Ensured compliance with all payroll-related laws and regulations, conducting regular audits and implementing necessary changes to maintain compliance.

When handling Payroll for employees with multiple deductions, I ensured that each deduction is accurately calculated and deducted from the employee's gross pay. I carefully track and record each deduction to ensure proper allocation and transparency.

Prepared and sent wage requests and payroll reports on time. Ensured proper processing of payroll deductions for taxes, benefits, and other deductions. Exercised strong attention to detail and data confidentiality.

BMW USA Temp Assignment

Welcome Call Representative

04/2023-10/2023

Called customers regarding their new BMW to collect information for the manufacturers on customer feedback regarding their first impressions and experience with their new car.

Assisted customers with questions regarding the technology by providing step by step instructions on how to use the iDrive system effectively.

Accurately documented and addressed the customer feedback and/or complaints in order to improve their overall experience.

Big Lots Inc

Omni Specialist

06/22-02/23

Diligently and enthusiastically addressed and resolved all customer concerns regarding orders and store experiences via email, chat, and inbound calls, while improving the customers experience by exceeding expectations of excellence.

Discover Financial Services

Account Manager

1/2017- 7/2021

Remotely handled inbound and outbound calls on an automatic dialer regarding multiple levels of delinquent credit card accounts.

Offered payment arrangements and programs according to company policies including verbatim disclosures, to fit the card members needs while maintaining a 100% promise kept rate monthly

Upsold direct payment option to help prevent future delinquencies.

Williams-Sonoma

Remote Orders Specialist

11/16- 12/16 (Seasonal)

Received inbound sales and customer service calls from Home to place online orders for Holiday Peak season

McGraw-Hill Education

Advanced Customer Service Rep

04/16-10/16 (Temporary Assignment)

Assisted administrators, students, and educators with placing orders for various curriculums

Created resolutions for all customer complaints and or inquiries regarding orders and software issues within the company guidelines

Attended and successfully completed every elevated training class offered by the company to enhance skills and product knowledge

Awarded a 90-day attendance bonus for my dedication

Iqor

Customer Service & Collection Agent

11/10-06/11 Temporary position

Resolved customers complaints and account balance issues in accordance with company policy Accurately documented each account handled.

Attended company training seminars to perfect computer skills and customer relations to improve my performance.

Maintained high quality assurance score Provided superior customer service as noted by the receiving of the Customer Compliment Call Awards

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