Customer Service Data Entry
Resume:
Caroline Russ
Caroline Russ Resume
Bessemer, AL 35022
**********@*****.***
Searching for a career using my previous knowledge and experience, while also being able to work remotely or in an office atmosphere where I can grow and learn more to enhance my current abilities. Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Dollar Tree-Saint Marys, GA
October 2023 to June 2024
Helping customers with their purchases. Bagging items for customers and placing items incorrectly back in their proper place. Helping customers to locate items that they are looking for at our location and help with store clean up.
Data Entry Specialist (Temporary)
Vaco Staffing/First Citizens Bank-Jacksonville, FL January 2023 to April 2023
Aided First Citizens Bank doing Data Entry work. During the duration there Microsoft Team was used for communication with other team members. The members of the team, reached out to vendors and clients for various information such as equipment serial numbers and title information. Salesforce was also used to update client information to update and edit information. Microsoft Teams was also used for training purposes.
Historic Documents Assistant
Deephaven Mortgage - Vaco Staffing-Charlotte, NC
September 2022 to December 2022
Worked with the human resources department where downloading and preserving company information were done remotely. Helped to create folders and attended Zoom meetings to stay abreast of new information needed to successfully complete the position. Administrative Operations Assistant
Selene Finance - Vaco Staffing-Jacksonville, FL
February 2022 to September 2022
Assisted the human resources department with downloading and preserving employee information. Responded to company emails through Microsoft Outlook and completed training sessions required by Selene Finance.
Greeter/Customer Service
Florida Blue - Vaco Staffing-Fort Myers, FL
September 2020 to December 2020
Worked remotely for Alluvion Staffing (Vaco Staffing) out of Jacksonville, Florida. Hired during Covid 19 to work for Florida Blue's Estero location during open enrollment. In the position was required to serve as a greeter to answer and transfer phone calls to both agents and customer service representatives. Also, scheduled member and non-member appointments are looking for health insurance for the 2021 year. Financial Aid Specialist I
Florida SouthWestern State College-Fort Myers, FL
July 2014 to April 2020
Assisted students applying for federal financial aid processed transient student financial Aid awards for students taking classes at other institutions. Utilized the following computer programs: Microsoft Office to include Excel, and Outlook. Traveled to both the Ft. Myers Campus and the Hendry-Glades location where aid was given to students. Aided with both College Goal Sunday and college orientation. Administrative Assistant
Florida State College at Jacksonville-Jacksonville, FL September 2008 to February 2013
Ran the front desk of the career development center. Assisted students with student employment applications and processed paperwork for human resources. Utilized the following computer programs: Microsoft Office to include Word, Excel, and Outlook. Developed and tracked the budget for office supplies. Ordered office supplies. Conducted college work study workshops. Supervised student employees. Wrote the South Campus Student Handbook for the location, so students knew what policies that needed to be followed while they were student employees. Academic and Financial Aid Advisor
Palm Beach State College-Belle Glade, FL
September 2002 to January 2008
Directed students through the college admissions process and processing college transcripts when originally hired in the position. Eventually, promoted to work in academic advising and financial aid. Organized the college transfer fair for three years at the Belle Glade location. Attended outside workshops in financial aid. Went to various locations to help with student outreach and campus enrollment. Organized student enrollment packets that contained information regarding college admissions, financial aid, and scholarship opportunities that could be utilized to attend school. Administrative Assistant
FRH Construction Services, Inc-Pahokee, FL
April 2000 to December 2001
Assisted the project manager and roadway inspectors. Completed general office work to include filing. Completed projects with Microsoft Word and Excel. Ran office errands and maintained petty cash. Registration Assistant
Palm Beach State College-Belle Glade, FL
December 1998 to April 2000
Worked in the admissions and registration department guiding students through the college application process. Processed college transcripts. Assisted the Dean of Educational Services and the Campus Provost. Compiled the college newsletter.
Education
Executive Masters Degree in Business Administration Colorado Technical University - Colorado Springs, CO August 2005 to November 2006
Bachelor's of Science degree in Legal Studies
Hodges University - Naples, FL
September 2001 to April 2004
Associates of Science Degree in Legal Assisting
Florida SouthWestern State College - Fort Myers, FL August 1996 to April 1999
Associates of Arts Degree in General Studies
Florida SouthWestern State College - Fort Myers, FL August 1986 to April 1994
Diploma
LaBelle High School - LaBelle, FL
August 1978 to June 1982
Skills
• Administrative Experience (10+ years)
• Training & Development
• Microsoft Outlook (10+ years)
• Recruiting
• Interviewing (2 years)
• Management (2 years)
• Windows (10+ years)
• Salesforce
• Employee Orientation
• Data Entry
• Typing
• Customer service
• Customer service
• Analysis skills
• Typing
• Windows
• Mentoring
• Clerical experience
• Interviewing
• Training & development
• Cash handling
• Databases
• Salesforce
• Recruiting
• Help desk
• Human resources
• Supervising experience
• Presentation skills
• Research
• Academic Advising
• Computer skills
• Communication skills
• Leadership
• Blackboard
• Google Docs
• Microsoft Office
• Customer support
• Microsoft Word
• Microsoft Excel
• Office experience
• Sales
• Microsoft Excel
• Microsoft Office
• Administrative experience
Awards
Employee of the Month
February 2009
I was an Employee of the Month while I worked at Florida State College at Jacksonville. Improved the hiring process system.
Certifications and Licenses
Driver's License
Additional Information
References
Lorie Crawford, Clewiston, FL 863-***-****
Jacob Reynolds, Jacksonville, FL 904-***-****
James Yurko, Cape Coral, FL 904-***-****
Joe Pence, Jacksonville, FL 904-***-****
Gwenette Royal, Belle Glade, FL 561-***-****
Danielle Berhel, Punta Gorda, FL 203-***-****
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