DONNA LAVOY
MOORE
D
M Ardmore, Oklahoma *****,
*********@*****.***
PROFESSIONAL SUMMARY
Personable and energetic Cashier with progressive customer-facing experience. Processes smooth and accurate transactions to foster satisfaction and maintain balance with customers. Promotes patron loyalty and positivity. Great communication skills and organizational skills . Knowledge of speech, language and communication skills . Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. SKILLS
• Effective Communication Skills • Computer SkIlls/report Writing • Cash Handling Expertise
• Organizational/ problem solver Skills • Cash Register Operation • Refund Processing Customer relations and Staff Support
are strong
• Work well with clients/families with
Goals/strategies
•
EXPERIENCE
Associate Cashier January 2023 - August 2023
TJMAXX Ardmore, Oklahoma
Worked with customers by checking them out, returns, and locating items. Operated cash registers, handled cash, checks, and credit cards.
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• Cleaned checkout stations, faced products and restocked register supplies. Recovered merchandise to organized, attractive presentation with continuous replenishment, rotation and product facing.
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Substitute Teacher September 2015 - December 2015
Ardmore I.S.D. Ardmore, Oklahoma
• Left detailed notes to notify classroom teachers of student progress.
• Taught lessons to classes in various subjects.
• Reviewed and implemented prepared lesson plans to maintain class continuity.
• Maintained discipline in classrooms at elementary, middle and highschool levels. Assistant/Receptionist/Insurance Agent July 2012 - February 2013 Camp Insurance Agency Wynewood, Oklahoma
• Met customers needs by consulting on requirements and expertly matching products.
• Kept track of client roster and activities.
• Assisted in writing insurance policies and gathered best quotes from insurance companies for customers. Assistant/Receptionist September 2011 - June 2012
Crews Insurance Agency Ardmore, Oklahoma
• Greeted incoming customers and directed individuals to appropriate personnel.
• Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
• Directed numerous calls per day to appropriate recipients using multi-line system.
• Assisted agent in writing insurance policies and gathered best quotes for customers. Loan Processor May 2010 - March 2011
First National Bank Davis Davis, Oklahoma
• Received and handled conditions returned from underwriting team.
• Coordinated loan processing with county clerks and title companies. Conducted real-time assessment of customer readiness and resource availability to successfully move forward with home loans.
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• Answered phones, worked phone system for bank, greeted customers, and directed them to loan officers. Speech-Language Pathologist August 2006 - February 2010 Contract Therapist Fort Worth, Texas
• Conducted group therapy sessions focused on social communication skills among peers with similar needs.
• Trained family members and caregivers on techniques to support client progress outside of therapy sessions.
• Documented client progress through written reports and maintained accurate records of services provided. Worked with Pre-K through adults in different settings. I worked in Rehabilitation Units, Public Schools., Consultants, hospitals, home healthcare. Worked with groups and individuals on all kinds of communication/ cognitive issues, as well as language and feeding techniques.
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Speech-Language Pathologist August 2001 - August 2006 Burleson I.S.D. Burleson, Texas
Facilitated early intervention services aimed at identifying potential speech/language concerns in young children before school age entry.
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Coordinated discharge planning activities once targeted goals were met or alternative services were identified as more appropriate for client needs.
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• Supervised graduate students completing clinical practicum experiences in field of speech-language pathology. Worked with the Pre-K, elementary age, and highschool. I, also worked with the special needs group class. We also worked on inclusion. I had specialized in Autism and many of the special genres.
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Speech and Drama Teacher August 2000 - August 2001 Keller I.S.D. Keller, Texas
• Directed school plays and performances, ensuring smooth production process.
• Advocated for importance of arts education within school community.
• Developed lesson plans for various age groups to teach drama techniques and skills.
• Worked with the 6th and 7th grades at the Intermediate School . Speech-Language Pathologist August 1987 - December 1997 Graham I.S.D. Graham, Texas
• Adjusted therapeutic approaches based on individual client needs and response to interventions over time. Coordinated discharge planning activities once targeted goals were met or alternative services were identified as more appropriate for client needs.
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• Collaborated with interdisciplinary teams to develop comprehensive intervention strategies for clients. EDUCATION
Bachelor of Arts (B.A.) May 1983
Abilene Christian University, Abilene, Texas
Master of Arts (M.A.) May 1987
Abilene Christian University, Abilene, Texas
Associate in Arts (A.A.) Coursework incomplete lacked a course in Police Academy Tarrant County College, Fort Worth, Texas
LANGUAGE
Native
English