Travel Agent Prior Authorization

HILLARY DEACON

540-***-**** • ********@*****.*** • Lexington, VA 24450

SUMMARY

Medical Intake Coordinator with versatile front office experience offering passion for public health and education, greeting the public at large, seeking to bring 7-year background to diverse growing organizations. A focused professional with success in adopting new technologies and techniques to keep up with patient care and health-based business success.

SKILLS

•Organized and Efficient

•Administrative and Office Support

•Resolving Problems

•Patient privacy and confidentiality

•Results-oriented

•Time management

•Self-starter

•Strong interpersonal skills

• Dedicated team player

EXPERIENCE

Prior Authorization Financial Rep

Carilion Clinic I Roanoke, VA I June 2022- Current

Verify Medical Insurance coverage from all insurance companies at large

Process Prior authorization requests in timely manner

Quality control to ensure accurate medical data entry

Adapt to high volume of patient information and diverse surgical requests

Work as team member to meet demand of physician request and last-minute adjustments

Clinical Liaison

Sapphire Family Practice Harrisonburg, VA Jul 2021-May 2022

•Maintained professionality and efficiency while working closely with leadership.

•Managed receptionist area, including greeting visitors and responding to telephone and in person requests for information.

•Made copies, sent faxes and handled all incoming and outgoing correspondence.

•Answered phone calls daily and pleasantly welcomed visitors to the office.

•Explained policies, procedures and services to patients.

•Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.

•Helped patients obtain health care services by setting up referrals.

•Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Radiologic Technologist

Valley Urgent Care Harrisonburg, VA Jan 2020-Jul 2021

•Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices

•Enforced compliance with hospital policies and procedures, including HIPAA.

•Processed, labeled, and collated diagnostic images into appropriate patient records.

•Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.

•Facilitated a positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.

•Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.

•Used diagnostic imaging to access patient progress after surgery.

Radiologic Technologist

Carilion Velocity Care Lexington, VA Aug 2016-Dec 2019

•Interviewed patients to obtain medical histories, accurately documenting information.

•Positioned Radiologic equipment using clinical judgment to capture quality images.

•Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.

•Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.

•Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.

EDUCATION AND TRAINING

Associate of Applied Science: Radiology

Virginia Western Community College Roanoke, VA 2015

Bachelor of Science: Communication

Western Carolina University Cullowhee, NC 2003

• Minor in Marketing

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