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C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Ability to work in a Team-oriented
Environment
Employee training and development
Time management
Efficient multitasking in a fast paced
environment
Inventory management
Team Leadership and Training
Communication skills
Strong problem-solving abilities.
Meeting and exceeding goals and
expectations
Employee Training Coordinator/ Shift Leader
Server/ Lead Trainer/ HR
Cracker Barrel Old Country Store
Proven experience in the restaurant industry, demonstrating proficiency in various roles.
Outstanding leadership skills, capable of motivating and guiding team members to achieve operational excellence.
Strong communication abilities, adept at delivering effective training programs and fostering a collaborative work environment.
Detail-oriented with a focus on maintaining high standards of service and quality.
Provided attentive and personalized service to patrons, consistently exceeding customer satisfaction standards.
Managed and prioritized multiple tables, ensuring timely and accurate order delivery.
Managed office tasks, including scheduling, preparing reports, and organizing documents.
Trained and mentored new servers, ensuring adherence to the highest service standards.
1991-Current
Results-driven Employee Training Coordinator and Shift Leader with a proven track record of optimizing team performance in fast-paced restaurant environments. Adept at developing and implementing comprehensive training programs to enhance employee skills and deliver exceptional customer service. Strong leadership skills, coupled with effective communication and organizational abilities, contribute to a positive team culture and operational excellence. Dedicated to fostering a collaborative work environment and achieving high standards of service quality.
A W A R D S
B R I G I T T E S H A F E R
C U S T O M E R S E R V I C E
Employee of the year
Hospitality Hero
Top upselling expert
Northwest High School 1978
Payment processing