Customer Service Beverage Associate

Namgyal lama

Mobile: +917*********

Email: **************@*****.***

Apercu

* ***** **** ** ********** in Food & Beverage Operations, Customer Relationship Management and Resource Management in Hospitality Industry.

Proven abilities in delivering value-added customer service and achieving customer delight by providing customized products as per requirements.

Recognized for outstanding organizational skills, creativity, artistic display, public relations management and an ability to consistently exceed guest expectation. Knowledge of inventory maintenance, safety regulations, supervisory and managerial skills

Excellent communication, inter-personal and troubleshooting skills with ability to work in multi-cultural environment.

Areas of Excellence includes:

- Client Servicing

- Food Service Operations - Inventory Management

- Team Management

Employment Chronicle

Webhelp India Private Limited .

Worked as a Content Centre Associate from 2

nd

November 2020 till 1st May 2024.

Marriott Hotel Whitefield, Bengaluru food and beverage associate May 2017 till June 2020

(Has 388 keys 6,357 sqft GBR(excluding PFA), and also have 10 meeting rooms. As an outside venue pool side lawn can cater 500 pax and also taking care outdoor catering.) Intercontinental, Chennai Food & Beverage associate for 6 months Trident, Hyderabad Food and beverage associate for 6 months

Duties & Responsibilities as an F&B associate at Marriott whitefield bengaluru.

Manage the food and beverage service to consistently meet high standards as defined by the hotel brand standards.

Control effectively the flow of customers and the interactions between the front and back of house.

Ensure team members maximize all sales opportunities.

Handle all customer inquiries in an appropriate and professional manner.

Manage team members schedules, stock wastage levels.

Manage all transactions accurately during service.

Taking care of beverage and miscellaneous inventory. The Accountabilities:

Client Servicing

Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handle guests requests, resolving complaints Executing policies

& procedures in the operating systems to achieve greater customer delight.

Keep good liaison with all the guest

Surprise all the regular guest with super service skill. Scholastics

14 months diploma of PAMCC from Aptech institute Siliguri Personal Dossier

Date of Birth : 13th JULY 1995

Address : Nya sylee T.E P:O Nagrakata Dist: Jalpaiguri West Bengal Languages Known

: English, Nepali, Hindi & Bengali

Hobbies : Playing football, Cricket & Listening Music etc

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