Ministerial Secretary
Resume:
Toriana Marie Smith
**** ********** **. *********, ** 38671
**************@*****.***
KEY QUALIFICATIONS
●English Language
●Active Listening
●Attention to Detail
●Verbal Communication
●Reading Comprehension
●Critical Thinking
●Multi-tasking
WORK EXPERIENCE
Hernando Methodist Church
Ministerial Assistant
June 2023-present
●Answer phones, receive and send faxes, and sort emails by priority.
●Take phone messages for church officials not available to take calls.
●Maintain and update congregation records.
●Welcome visitors, address questions and assist them with any problems.
●Assist in writing, editing, printing, and distributing the weekly church bulletin and monthly newsletter.
●Arrange details for weddings, funerals, baptisms, and any other events that require the use of the church itself.
●Assists finance manager in preparing payroll information, distributing checks, and maintaining office financial records.
Southaven Police Department
E911 Dispatcher
November 2020-June 2023
●Received, logged, and prioritized incoming emergency and non-emergency calls for service.
●Provided assistance, information, and instructions to callers; directed and transferred calls to other local or State agencies as required.
●Dispatched and maintained communication with police, fire, and emergency medical services personnel; monitored the location and status of field personnel.
●Responded to inquiries from emergency response personnel; provided directions to incident scenes; logged the arrival time of responders and aid apparatus.
●Calmed angry and distressed callers in difficult or emergent situations.
●Coordinated response activities with outside agencies, public works personnel, search and rescue services, coroners, mortuaries, chaplains, towing companies, and other relevant parties.
●Researched and provided information to law enforcement personnel regarding persons, vehicles, criminal histories, warrants, protection orders, and stolen property.
●Entered information into the National Crime Information Computer (NCIC) systems concerning missing persons, runaways, protection orders, stolen items, and vehicles.
Starbucks
Barista
October 2018-April 2020
●Prepared or served hot or cold beverages, such as coffee, espresso, blended coffees, or teas.
●Cleaned or sanitized work areas, utensils, or equipment.
●Described menu items to customers or suggested products that might appeal to them.
●Provided customers with product details, such as coffee blends or preparation descriptions.
●Received and processed customer payments.
Chromcraft Revington Douglas
Customer Service Representative
October 2017-August 2018
●Managed large amounts of incoming calls.
●Identified and assessed customers’ needs to achieve satisfaction.
●Provided accurate, valid, and complete information by using the proper methods.
●Handled customer complaints and provide appropriate solutions and alternatives.
●Followed communication procedures, guidelines, and policies.
Northeast Mississippi Community College
Editor
August 2016-January 2017
●Prepared, rewrote, and edited copy to improve readability or supervise others who do this work.
●Verified facts, dates, and statistics using standard reference sources.
●Read copy or proof to detect and corrected errors in spelling, punctuation, and syntax.
●Read, evaluated, and edited manuscripts or other materials submitted for publication and conferred with authors regarding changes in content, style or organization, or publication.
EDUCATION
Tishomingo County High School
High School Diploma, 3.5/4.0 May 2015
Northeast Mississippi Community College
Associate of Arts, 3.3/4.0 January 2017
REFERENCES
●Izaac Johnson, Detective at Mississippi State University
●Gay Bell, Nurse St. Jude Children's Hospital
●Kristie Kerr, Dispatch Shift Supervisor at Southaven Police Department
Contact this candidate