Customer Service Representative
Resume:
Megan Redding
Adaptable, competent and dependable employee.
Oak Park, MI 48237
*****************@*****.***
I have worked in vastly different employment settings. The array of knowledge and experience has developed me into a resourceful, and conscientious employee. I pay close attention to detail and always seek to contribute to a comfortable and efficient workplace environment. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
G2 Secure Staff-Romulus, MI
January 2024 to Present
Ticket agent for Alaska Airlines, assists with checking in passengers, credit card transactions, re-booking, problem solving, assisting with checked bags at the kiosk and register, providing clear information to the public, and problem boarding,deplaning, cleaning and securing aircraft, follows strict federal guidelines. Caregiver
Personal Accounting Services-Taylor, MI
August 2021 to November 2022
I provided medical care to my father. He suffered a stroke and was paralyzed on one side. I attended to his needs, providing him with transportation, monitoring medication, hygienic care, laundry etc... Recruiting Assistant
United States Census Bureau-Dept Of Commerce-Oakland County, MI December 2019 to October 2020
Recruited Census Workers for employment with the Bureau of Commerce Fulfillment Center Associate, Amazon DDT2
Romulus, MI
2018 to February 2019
Scanned, sorted and verified packages for delivery Substitute Teacher, Plum Education Guest Teacher Placement Detroit, MI
October 2018 to January 2019
2990 West Grand Blvd suite 200 Detroit, Michigan 48202 ph.313-***-**** October 2018- January 2019 -- Assisted with providing care and implementing lesson/development plans for children between the ages of 3 and 5 years old, in accordance with state and federal guidelines Patient Care Technician
St. Joseph Mercy Ann Arbor 5301 McAuley Drive (4North) Ace Unit-Ypsilanti, MI 2016 to May 2017
Ypsilanti, Michigan 48197 ph.734-***-**** February 2016-May 2017
-Provided care for patients (ambulating, toileting, re-positioning, feeding, bathing, answering call lights, comforting) recorded vitals, charted relevant info in hospital computer system, collected blood and specimens for testing, while maintaining adherence to HIPPA guidelines and hospital policy Patient Sitter
Manpower Staffing Inc-Ann Arbor, MI
March 2015 to December 2016
Provided supervision for patients who required close observation Nursing Assistant (Hospice/Palliative)
William Beaumont Hospital Royal Oak-Royal Oak, MI
June 2014 to February 2016
3601 West 13 Mile Road Royal Oak, Michigan 48073 f. 248-***-**** June 2014-February 2016
-Assisted nurses and patients, charted and collected vitals and specimens, aided with ambulation, wound care, feeding, toileting, provided comfort and assisted with end of life care, while maintaining adherence to HIPPA guidelines and hospital policy
Caregiver
Kennedy Care LLC-Ann Arbor, MI
April 2015 to January 2016
Provided home and healthcare for children/seniors/disabled Auto Technician
Daimler Chrysler (JNAP)-Detroit, MI
August 1994 to August 1994
2208
-Worked on production of various models of Jeep/Chrysler SUV's in paint, assembly and body divisions. Worked under "LEAN" and "Team" business concepts.
Education
Bachelors of Arts in English in English
Wayne State University - Detroit, MI
August 2016
Washtenaw Community College Training Facility - Ann Arbor, MI Skills
• Residential Cleaning Experience
• Interviewing
• Recruiting
• Senior Care
• Hospice Care
• English
• Caregiving
• Hospital Experience
• Vital Signs
• HIPAA
• Home Care
• Lean
• Human Resources
• Quality Assurance
• Meal Preparation
• Patient care
• Dementia care
• HIPAA
• Typing
• Hospital experience
• Customer service
• Specimen collection / processing
• Vital signs
• Teaching
• Communication skills
• Organizational skills
• Microsoft Office
• Phone etiquette
• Restaurant experience
• Nursing
• Acute care
• Aviation
• Leadership
Certifications and Licenses
Driver's License
Teaching Certification
Child Development Associate Certification
CPR Certification
CNA
Assessments
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Written communication — Proficient
June 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Work motivation — Proficient
May 2024
Level of motivation and discipline applied toward work Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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