Customer Service Security Officer

FT Fedeleine Terameau

Hiawassee, FL ***** 407-***-****

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PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

SKILLS Friendly, Positive Attitude

Teamwork and Collaboration

Customer Service

Problem-Solving

Attention to Detail

Flexible and Adaptable

Dependable and Responsible

Critical Thinking

Organizational Skills

Calm Under Pressure

Active Listening

Decision-Making

WORK HISTORY MACDONALD 11/2015 to CURRENT

MacDonald's Restaurant Orlando, FL

Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written. Demonstrated respect, friendliness and willingness to help wherever needed.

CASHIER TEAM LEAD 01/2021 to 02/2023

Universal Orlando Orlando, FL

Assisted customers by answering questions and fulfilling requests. Processed both cash and card purchases and returns. Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Helped customers complete purchases, locate items, and join reward programs.

Restocked and organized merchandise in front lanes. SECURITY OFFICER 03/2020 to 09/2022

Marksman Orlando, FL

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Conducted regular patrols of key areas to spot and control security concerns.

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Reported suspicious activities and persons to law enforcement. SECURITY OFFICER 02/2017 to 10/2021

Allied Universal Security Services Orlando, FL

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Reported suspicious activities and persons to law enforcement. Improved overall security by conducting regular patrols and monitoring surveillance systems.

Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

WALMART 02/2019 to 05/2020

Walmart Supercenter Orlando, FL

Demonstrated respect, friendliness and willingness to help wherever needed.

Organized and detail-oriented with a strong work ethic. Paid attention to detail while completing assignments. EDUCATION Diploma

Occoe High School, Orlando, FL

LANGUAGES Creole

Native or Bilingual

French

Native or Bilingual

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