Customer Service Sales Representative
Resume:
Resume – Medy Dinesado
To whom it may concern,
I am currently residing in Kamloops and am a Thompson Rivers University (TRU) student
searching for part – time employment within sales in the Kamloops area.
As detailed below, I have a history in sales after completing my business university degree in the
Philippines. I had a successful sales position in retail at Philippines largest appliance franchise.
I also have a passion for beauty products
I am a hard-working individual. My priority is to customer service and to maximize customer
satisfaction. Within the last 12 months, I have met up with my partner from Australia, travelled 11
countries, got married in Australia and traveled to Canada to begin my new life. I’m enrolled to study a
degree in Marketing at Thompson Rivers University and aim to be a
successful sales representative on completion of my studies.
From a personal perspective I want to concentrate on studies and my career. I have no interest in
starting a family. If a vacancy arises I would appreciate the opportunity. I am ready to start
straight away.
My days of availability work around my current TRU schedule this summer July- August 2024.
Monday- Morning through 2 pm.
Tuesday – All Day
Wednesday- Morning through 2 pm.
Thursday – All Day
Friday -All Day
Saturday – All day.
Sunday – All day.
My days of availability work around my current TRU schedule this Fall September- December 2024.
Monday- 11:30 am onwards.
Tuesday – All Day
Wednesday- All Day
Thursday – All Day
Friday -11:30 am onwards
Saturday – All day.
Sunday – All day.
Please see my additional achievements and particulars below.
Thankyou for your time.
Medy Dinesado
Previous Experience – Imperial Appliance Plaza (2019 – 2021) – Product Sales Specialist
Imperial Appliance Plaza is a franchise within the Philippines with 100 stores with its beginnings
dating back to 1974. The company is the Philippines leading appliance store with their goal being
to provide quality appliances at an affordable price. The stores house items from all major
manufacturers such as Samsung, LG, Kelvinator, Sharp, and TLC.
I was employed at the Estancia Philippines branch for 18 months. My duties consisted of:
• Sales of:
o Washing Machines
o Fridges and Freezers
o Small Household Appliances such as microwaves, blenders, rice cookers etc.
o Ovens and cooktops
o Ducted, Split System and portable air conditioners.
o Televisions and Stands
o Home Theatre Systems and Sound Bars
o Stereos
o Lounges and Furniture
o Beds and Mattresses
• Responsible for the processing of product returns including communicating with the
suppliers.
• I was designated as the sole Sharp liaison regarding complaints.
• Managed product warranty issues including organising repairs.
• Trained staff regarding company processes and procedures including completion of
paperwork, forms, and spreadsheet updates on sales.
• I was responsible for teaching new employees sales techniques and product details.
• Organised backorders of products.
• I would contact other stores if a customer needed delivery to another city. I requested the
other store to deliver the product to the client from their stock after sending through the
appropriate sales paperwork.
• Organising mass orders at discounted rates for larger customers with businesses such as
hotels. I would sell 20 appliances at once per transaction as a lot of clients preferred to
come to me for sales assistance.
• I sold to other retailers in the region so they could on-sell the products to their customers.
• Every week I would be responsible for door to door promotion of our business to residential
addresses. Telling prospective clients about our business, the products we stock, and any
specials we might have in store or might be upcoming.
• Additional to above, once a week a group of sales staff including myself and our manager
would travel to different suburbs to promote our products. We would organise a meeting
with the mayor of each suburb to gain permission to display our products at public places. A
mobile display in a caravan of sorts was transported to each location where we would show
individual items we wanted to showcase to show the public new technologies and their
uses.
• Arranging promotional material in store.
• Setting up display models in store.
• Travel to Iloilo (4 hours return drive) for monthly face to face sales training every month.
Training was scheduled from 8am until 4pm. For each occasion transportation, meals and
accommodation was provided.
• Every 2 weeks virtual sales meetings to be attended. Meeting lasted 2 hours each time.
Achievements
• Every month management would hi-light which sales person achieved the most sales per
month. I was presented with the award five times during my18 month sales position at
Imperial Appliance Plaza. On each occasion a bonus was received equivalent to 2 weeks
pay (additional to my monthly sales bonus).
• My largest quantity sold in one transaction – 20 appliances. I was selling 20 appliances per
transaction to the same customer every 4 weeks for the last 12 months I was employed.
My sales only ceased because I left my place of work to meet up with my partner.
• Supervised and trained two staff members at the same time during my employment at
Imperial Appliances Plaza. On other occasions prior to this I was training one person at a
time.
Qualifications
• 2011 to 2015 - Completed Secondary Education – Dulangan Elementary School
Philippines.
• 2015 to 2019 - 4 Year Bachelor of Science in Business Administration Majoring in Marketing
– Capiz State University Philippines.
• 2015 to 2019 - Studied English – Capiz State University Philippines.
• 2019 – 5 day sales training seminar – Head Office Imperial Appliance Plaza Philippines.
• Currently - Studying English Degree – Thompson Rivers University – Expected Completion
2023.
• Future Studies - Post Baccalaureate Diploma in International Business Majoring in
Marketing – Thompson Rivers University – Already enrolled and paid. Expected
Completion 2025.
Software Experience
* Microsoft Word
* Powerpoint
* Microsoft Excel
Personal Details
Age: 25 years old
DOB: 10 th May 1997
Gender: Female
Married
Hobbies – Cooking classes, hiking, theme parks, fashion, beauty pageants and travel.
Most Recent Certificate of Employment
Christopher Bragado
HR Manager – Executive Genesis Corporation (employment agency for Imperial Appliance Plaza) 31 st January 2023
Telephone No : 632-***-****/632-***-****
Christian Cordero
Branch Manager – Imperial Appliance Plaza
***********@*****.***
Ken Hermogenes
Branch Supervisor – Imperial Appliance Plaza
************@*****.***
Here are my contact details:
Mobile Number :778-***-****
Email address: *********@*****.***
I attach here my updated photo.
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