Customer Service Representative
Resume:
TaKarra Hullaby
Customer Service
Hollywood, FL *3021
**************@***.***
• Seeking a Customer Service position in a friendly working environment. I have the skills to handle high volume inbound customer calls, and i will provide a great customer experience for all my customers.
Authorized to work in the US for any employer
Work Experience
Reservation Specialist
Marriott International - Miami, FL
June 2022 to Present
Inbound calls, making reservations for various Marriott hotels for guest. I handle over 50 calls daily, update personal information on guest accounts.
Reservation Agent
Marriott International - Miami, FL
June 2022 to February 2023
Answered over 100 calls daily and made reservations for guest. Received promotion to Loyalty Agent where I assisted customers with changing account information, assisted with account issues, took payment information and assisted with fraudulent account issues. CSR - Customer Service Representative/ Permit Specialist Paul Bange Roofing - Davie, FL
October 2018 to September 2021
Set appointments for customers, created invoices, processed credit card payments, Prepared Permits for roofs, submitted them online or dropped them off at the city and also picked them up.
• Assisted customers with a warm and professional attitude
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Kept records of customer complaints
• Managed customer accounts
• Booked appointments
• Handled billing issues and order inquiries
• Booked appointments for clients
• Responded to inquiries and issues
• Worked in the inbound call center
Customer Service Representative
New Age Marketing Solutions - Phoenix, AZ
March 2008 to September 2018
Customer Service Representative, Answered Phone Calls, Processed credit card payments, Shipped customer packages, created new websites for customers. Quality management listened to employee phone calls and rated them for production
• Provided assistance to clients
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Assisted customers with questions
• Handled emails, inbound calls, and outbound calls
• Assisted with technical support duties
• Performed data entry for shipments and customer information Customer Service Representative
Assurance Plus - Phoenix, AZ
May 2004 to August 2008
Customer Service Rep, Answered Phone Calls, Processed credit card payments, Shipped customer packages, created new websites for customers
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Processed refunds and orders
• Managed customer accounts
• Assisted with technical support duties
• Performed data entry for shipments, customer information and orders Education
High school diploma in General Studies
West Phoenix High School - Phoenix, AZ
August 2001 to June 2004
Skills
• Roofing
• Quality management
• Quality assurance
• Account management
Contact this candidate