Customer Service Representative
Resume:
Judith Alvarez
Customer Service Representative
To ensure quality customer service for a company with the potential for career advancement
Experience
Education
December 2022 – October 2023
Remote Dental Claims Processor Wipro for UHC
Processed dental claims for United Healthcare. Submitted payment for claims submitted correctly and denied claims that required further information from provider.
April 2021 – November 2022
Remote Customer Service E-Team for Liberty Mutual
Assisted policy Holders with account information. Reported Claims to Claims Department when needed. Transferred calls to appropriate departments like roadside assistance. Accepted payments and reinstated policies for policy holders.
November 2020 – April 2021
Remote Customer Service Alorica for Costco
Assisted Costco membership holders with quality service through incoming calls. Tracked orders, placed orders, submitted refunds and scheduled return pick ups with UPS and Fed-ex when needed. Assisted members with all their needs including demographic changes and replacement membership cards.
2018 – 2019
Medical Coding & Billing
Keiser University /Tampa Fl
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork
Contact
3549 Kalman Drive
Zephyrhills, Fl 33541
******.*********@******.***
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