Customer Service Support Specialist
Resume:
Barbara Casey
J
Shreveport, LA *****
****************@*****.***
WWW: https://bold.pro/my/barbara-casey/250r
Professional Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in [Software]. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Skills
Travel arrangements coordination
Travel administration
Time Management
Meeting planning
Travel Arrangements
Report Generation
Telephone Etiquette
Microsoft Excel
Team Collaboration
Microsoft Access
Scheduling appointments
Office Administration
Filing
Project Support
Attention to Detail
Vendor Management
Schedule Management
Data Entry
Processing Expense Reports
Customer Database Systems
Expense Tracking
Report Development
Managing office supply inventory
Employee Records Management
Office Opening and Closing
Document Management
Data Collection
Staff scheduling procedures
Employee Development
Appointment Scheduling
Meeting Coordination
Inbound phone call handling
File Organization
Report Preparation
Documentation and Recordkeeping
Event Planning
Calendar Management
Office Management
Employee Supervision
Scheduling
Performance Management
Travel Coordination
Administrative Management
Staff Management
Continuous Improvement
Problem-solving aptitude
Presentation Design
Project Coordination
Motivational Leadership
Business Administration
Root Cause Analysis
Report Writing
Effective Communication
Event Coordination
Interpersonal Communication
Quality Assurance
Coaching and Mentoring
Reliability
Time management abilities
Customer Service
Multitasking Abilities
Multitasking and Organization
Self Motivation
Problem-Solving
Support Services
Documentation and control
Task Prioritization
Customer Service Management
Accounts Payable and Receivable
Adaptability and Flexibility
Leadership and Change Management
Relationship Building
Decision-Making
Work History
October 2017 - December 2023
Northwest Louisiana Behavioral - Shreveport, LA
Administrative Coordinator
Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
Enhanced communication between departments with timely and accurate preparation of reports and documents.
June 2018 - March 2023
Finding A Better Me - Shreveport, LA
Mental Health Counselor
Facilitated therapeutic support groups focused on topics such as grief, addiction, or relationships to foster connection and shared healing experiences among participants.
Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
Expanded community mental health resources by coordinating outreach events, workshops, and presentations to increase awareness and reduce stigma.
Partnered with local schools to deliver mental health counseling services to students experiencing stress, anxiety, or other challenges impacting academic performance.
Education
September 2004
Bossier Parish Community College Bossier City, LA
No Degree General Studies
June 1995
Southern University
No Degree Sociology
Accomplishments
Documented and resolved [Issue] which led to [Results].
Achieved [Result] by completing [Task] with accuracy and efficiency.
Supervised team of [Number] staff members.
Collaborated with team of [Number] in the development of [Project name].
Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
I am a dedicated, organized and methodical individual. I have great interpersonal skills and I ama an excellent team member. I'm keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I am able too handle multiple tasks on a daily basis. I often use creative approaches to problem solve Most of all I am an energetic, experienced,flexible on time dependable person.
in conclusion, I would love to work from home due to the fact I'm caring for a special needs granddaughter that was an environment that was causing her great harm. I would like to stay close too her and working for home would allow me to continue to love and care for her a way she has never had before. Please consider me for your company as I would be a dynamic addition to your organization.
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