Customer Service Accounts Payable

IRIS MCCOY IJEOMA VERACIOUS

****.*******@*****.*** 404-***-**** Canton, GA 30114

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills 15 years Customer service seeking remote worldwide position

● Financial Documentation

● FDCPA Compliance

● Payment Scheduling

● Account Monitoring

● Debt Repayment Negotiation

● Persuasive Negotiation

● Customer Locating

● Delinquent Account Notification

● Managing Delinquent Accounts

● Negotiation and Resolution

● Payment Processing

● Conflict Resolution

● Analytical and Critical Thinking

● Credit and Collections

● Skip Tracing

● Collections Best Practices

● Persuasion Strategies

Experience

Castle Credit Chicago, IL

Senior Debt Collector

10/2022 - Current

● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

● Understood and followed oral and written directions.

● Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

● Identified needs of customers promptly and efficiently.

● Maintained updated knowledge through continuing education and advanced training.

● Displayed strong telephone etiquette, effectively handling difficult calls.

● Exceeded customer satisfaction by finding creative solutions to problems.

● Maintained schedule of class assignments to meet deadlines. Direct Recovery Services Two Harbors,

MN

Senior Collection Analyst

09/2015 - 12/2021

● Verified details of transactions, funds received and total account balances.

● Reconciled accounts with statements and invoices on monthly basis, investigating and resolving discrepancies to maintain records accuracy.

● Supervised accounting activities and managed accounts payable, month- end close, account reconciliation and preparation of journal entries.

● Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

● Accepted and processed customer payments and applied toward account balances.

● Recorded information about status of collection efforts.

● Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

● Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.

● Contacted customers with delinquent accounts to solicit payment.

● Performed administrative functions for assigned accounts, recorded address changes and purged records.

● Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

● Monitored overdue accounts using automated information systems. Nations Recovery Service Atlanta, GA

Professional Debt Collector

05/2003 - 08/2015

● Advised debtors on payment options and set up payment plans.

● Reached out to responsible companies and individuals to collect on outstanding debts.

● Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

● Processed payments over phone and set up recurring drafts.

● Secured payments by following up with customers which disregarded promise to pay.

● Arranged for debt repayment or established repayment schedules based on customers' financial situations.

● Met demands of busy collections group by performing high volume of daily calls.

● Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.

● Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.

● Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.

● Advised delinquent customers on strategies for debt repayment. Education and Training

University of Phoenix Phoenix

Bachelor of Science in Business Administration And Management 06/2008

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