Customer Service Data Entry
Resume:
Dorothea Hampton
Gulfport, MS *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Debt Collector
Transworld Systems Inc
April 2022 to Present
Collections for FedEx Corporate Services. HEAVY DATA ENTRY WORK FOR ALL FILES. Taking inbound and outbound phone calls. Sending out invoices and invoice information. Handling disputes for consumers and helping with fraudulent activity. Processing credit card, check by phone payments and payment plans via Livevox. Every call, whether inbound or outbound has to be notated and disposed properly and correctly. I also do skip tracing when supervisor needs an extra hand. Communication to other representatives about files in their route or supervisor questions via Spark. Maintenance of all files in my route. Helping other co-workers and taking payments them when they are busy. This job is completely remote including the training.
Guest Service Representative
Canopy by Hilton-Columbus, OH
September 2021 to April 2022
I do daytime operations. Run the front desk, charge accounts, guess reports, email and chat. Checking guests in and out and providing excellent customer service. Email Customer Service Representative
ContactUS Communications-Hilliard, OH
November 2018 to June 2019
Answering inbound calls for online department stores
• Placing orders, researching previous orders
• Problem solving, correcting mistakes,tracking orders, creating cases, resolving and managing accounts
Office Manager
American Credit-Los Angeles, CA
May 2005 to August 2012
Started as a representative for secured credit cards.
● Promoted to office manager of the branch overseeing 15 employees and payroll
● All accounts payables and receivables for the branch. Education
High school or equivalent
Duke Ellington High School - Los Angeles, CA
August 1982 to June 1985
Skills
• Accomplished and energetic representative with a solid history of achievements in the customer service field. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include debt collection with collections management, heavy data entry and file maintenance,hotel and hotel management. Microsoft Office efficient. (10+ years)
• Customer Service
• Front Desk
• Front Office
• Guest Service
• Reception
• Microsoft Office
• Office manager experience
• English
• Microsoft Excel
• Administrative experience
• Microsoft Powerpoint
• Accounts Payable
• Accounts Receivable
• Microsoft Word
• Microsoft Outlook
• Windows
• Accounting
• Payroll
• Human Resources
• Typing
• Phone Etiquette
• Cold Calling
• Clerical Experience
• Data Entry
• Account Management
• Organizational skills
• Communication skills
Contact this candidate