Administrative Support Senior Executive

DESTINY ROUSE

Suwanee, GA *****

****************@*****.*** / 470-***-****

SUMMARY

I am a forward-thinking candidate with 6+ years of expertise in close work with senior executive teams. I have cultivated multiple rapports to optimize project goals and output, to resolve complex problems, and deliver innovative improvement strategies. Proficient in many computer software systems such as Microsoft Word, Excel, Powerpoint, CRM, SAP, Outlook, and OneNote. I have successfully organized and kept records confidential for multiple industries. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to the executive team. Extremely detailed- oriented and precise at analyzing, prioritizing and completing tasks with professionalism and sound judgment. Confident in my ability to file, report, track costs, and increase revenue. In my positions, I have consistently remained a dependable candidate successful at managing multiple priorities with a positive attitude. Adept at working effectively unsupervised and quickly mastering new skills. Eager to improve in all areas, my willingness to take on added responsibilities to meet team goals has contributed to my success greatly over the years. SKILLS

Microsoft Word

Microsoft Powerpoint

Supervising Experience

Employee Relations

Employee Communication

Employee Management

Full-Cycle Accounting

Supplies Ordering

Inventory Supplies

Supply Restocking

Internal Communications

Profit Enhancement

Workflow Optimization

Positive Learning Environment

Staff Motivator

Inventory Control

Performance Improvement

Employee Development

Progress Reporting

Progress Monitoring

Staff Collaboration

Conflict Resolution

Financial Reporting

Financial Oversight

Inventory And Supply Management

Inventory Ordering

Customer Engagement

Office Coordination

Meeting Coordination

Confidential Document Control

Organization Skills

Cross-Functional Coordination

Data Inputting

Conference Planning

Data Retrieval Systems

Excel Spreadsheets

Customer And Client Relations

Technical Documentation

Technical Oversight

SAP

CRM

Invoice Processing

Employee Records Management

Supervising experience

Leadership

Warehouse management

Data analysis skills

Training expertise

Interpersonal Communication

Data Entry

Flexible and Adaptable

Performance improvement

Cost reduction

Distribution and warehousing

DR

Customer Service-Oriented

Client Satisfaction

Customer/Client Relations

Meeting Scheduling

Staff Scheduling Procedures

Policy and procedure adherence

Knowledgeable of safety procedures like PPE,

OSHA, Hazard Communication, EAP, and Forklift

safety

RF scanner

Printer

Cutter

EXPERIENCE

Executive Assistant / Purple Mattress Company - Suwanee, GA 09/2021 - 01/2024 Trained 20/30 new employees and delegated daily tasks and responsibilities. Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Delivered superior training and leadership raising productivity by 45% Helped boost employee performance by inovationing more efficent ways to achieve those varying performance targets.

Prepared shift summary reports for supervisors and communicated regularly on goals and progress. Resolved conflicts between employees to maintain positive and productive work environments. Developed and implemented new processes and procedures to streamline operations. Helping the company profit rise 10% sales

Completed daily financial activities and prepared weekly reports for management to inform decision-making. Managed inventory and ordered supplies to keep location well stocked with necessary supplies. Evaluated customer needs and feedback to drive product and service improvements. Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making. Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.

Maintained confidential records and files related to executive operations. Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations. Office Coordinator / Adecco - Duluth, GA 01/2020 - 08/2021 Greeted customers with a smile helped with any issues. Worked well with co-workers with clear and concise communication

Answered incoming emails, calls, or customer complaints. Knowledgeable in basic computer skills: typing, CRM, NDS, Microsft exel, Microsoft word, Microsoft Office Suite, Windows program etc

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Accurately updates spreadsheets and inventory information Problem solves for customers and suppliers about shipping routes, delayed items, and rush orders Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Negotiated contracts with vendors and suppliers for office supplies, equipment and services. Processed customer orders accurately and within agreed timeframes to meet service standards. Drafted correspondence and other documents for CEO and department heads in company's voice. Assisted development and implementation of new administrative procedures. Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff. Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Volunteered to help with special projects of varying degrees of complexity. Customer Service Representative / Automation Personnel - Lawrenceville, GA 04/2018 - 01/2020 Reached promotional goal by answering 104 calls a day a little more than average Provided primary customer support to internal and external customers. Responded to customer requests for products, services, and company information. Offered advice and assistance to customers, paying attention to special needs or wants. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Participated in team meetings and training sessions to stay informed about product updates and changes. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Handled customer inquiries and suggestions courteously and professionally. Utilized customer service software to manage interactions and track customer satisfaction. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Followed-through on all critical inter-departmental escalations to increase customer retention rates. EDUCATION AND TRAINING

Bachelor's degree: Biology 2021

Wesleyan College - Macon, GA

CERTIFICATIONS

Microsoft Word

Microsoft Excel

Microsoft Office Specialist

MLO

Pallet Jack Certification

Forklift Certification

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